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How to Create Report for Survey's result???

Divya K1
Tera Guru

‎11-14-2022 05:11 AM

Hi All,

I have created Incident survey when the incident closed.

 

Can any one guide me how to create report with the below conditions?

 

  • Number of surveys sent in a month
  • Number of surveys responded to in a month
  • % of satisfied vs. not satisfied
  • % satisfied responded to by Service Desk group
0 Helpfuls
  • 1,292 Views
2 REPLIES 2

Gunjan Kiratkar
Kilo Patron
Kilo Patron

‎11-14-2022 06:10 AM

Hi @Divya K1 ,

You can make report as below :-

1) Number of surveys sent in a month

GunjanKiratkar_0-1668434269203.png

 

2) Number of surveys responded to in a month:

GunjanKiratkar_1-1668434331097.png

 

3) % of satisfied vs. not satisfied

For this report used 'asmt_assessment_instance_question' table and apply filter if you have any field to describe if it is satisfied or not.

4) % satisfied responded to by Service Desk group

Not getting exactly what you want. Can you please elaborate more.


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

npratt
Tera Contributor
In response to Gunjan Kiratkar

‎11-29-2022 02:41 AM

I am after a similar report to 4).

 

We have a number of teams (assignment groups) using the system, and I am looking to get a CSAT report based on an individual assignment group.   So I can see how each assignment group is performing against customer satisfaction.