Hi Team,We would like to confirm whether Sentiment Analysis capability is available and supported within our ITSM scope in ServiceNow, or whether it is restricted to CSM / Now Assist licensing.Specifically, we need clarification on:Whether sentiment ...
I am trying to add a module in incident 'Assigned to your group', it is added and visible to Admin but when I impersonate ITIL user, it is not visible to the ITIL user, please give the solution
there is a requirement to add variables of record producer on the incident form like we have for RITM Is this is possible
I already have a service called General Printing, and have various categories as to what "user" issues will be reported for users printing. One such "thing" with be our new printing application, what I am seeking to achieve is to determine when users...
Why is the first parameter always null in gsftSubmit(null, g_form.getFormElement(), 'server_side_script_name')? I have read some documentation, but I am not able to understand the actual logic behind this.
Hi, We have some templates that has beem made by one agent/owner, this owner is not available anymore, and now we need to move/change owner of those to someone else.What is the easiest way to do it, do we really need to make everything again, can som...
Hi all, I am looking to export logs to MS sentinel. does anyone ahve a working walkthrough on this? I was surprised there wasnt a out of box solution to export logs to sentinel that i could find that was just connecting to use SIR. Any help on this ...
In Service Operations Workspace, when the Agent Assist knowledge search results are displayed, the agent has an option to attach the article which goes to "Comments" field by default. This can be changed to go to work_notes. However, we want to have ...
We have implemented the guided tour for Incident management.Is there any way to get the list of users which used Guided tour and also when the guided tour was being used by users so as to generate the report for the same.
I have a user that was missing some of their incidents on their account that seems to have been related to a change we made in our domain. We changed the users email address in our AD domain from domain1 to domain2 to match the new name of the divis...
Hi everyone, I would like to display the On Hold Reason within the activities of an incident. Currently, the status is displayed, only. How can I realize this additional information? Thanks and best regards,Matthias
Whenever I clear the assignee from an incident, it continuously reassign back to same available agent. Shouldn’t AWA choose another available agent to assign the Incident? Expectation is that if an agent is assigned to an INC and they deliberately re...
I need to remove the section(cause) in the incident form in SOW, I have done configure form layout and form builder. it's done but it is still showing in the incident form, I don 't know how it is showing even after removing completely, can you guys ...
Hello Group!I am trying to create a visual within my Dashboard where I can see the IN & OUT evolution of cases, and I can't figure out how to do that. I can do an Incoming Volume and also Closed Volume and I cant figure out how to combine both in one...
