This is an odd one that I can't wrap my head around.Here is our situation that we are trying to figure out.We have a number "Work Sites" that are our customers. Those sites role up to a General Manager, who has multiple sites.So if Site A, Site B, S...
I have a requirement to get a duration field in incident table, where it calculates the duration from incident created to resolved. I can see an OOB metric definition for the same in instance which calculated the duration.Metric definition name" Cre...
1.I have a requirement to set the Checkbox 'u_resolution' to set to true. If the assignment group field of the incident record remains unchanged from the beginning to end of an incident.2. If the incident is assigned to Assignment group ' IT support'...
We are facing an issue where Requested Items (RITMs) are in a closed state (Closed Complete, Closed Incomplete, or Closed Cancelled), but the Active field is still set to true, whereas it should be false.
Hi, Did anyone implemented spike detection for incidents (running near real-time) to provide any abnormal increase? I saw one option as PA and trigger notification on threshold breach but running DC jobs, every 5 mins is not recommended. Any other a...
i need a help where i need to print last 10 incident along with the members as per their assignment group.
Hello,When we click compose in Major incident workbench , in 'To' - incident added to customer watch list should be added automatically .Does anyone has any way to achieve this?
how to hide a particular in group in assignment field in incident form, even when any group member tries to fill in assigned to field, the group shouldn't populate in assignment group field
Hi ,We are implementing Major Incident Management (MIM) in ServiceNow and want to integrate it with Microsoft Teams for real-time notifications.Requirements:How to implement MIM?When a Major Incident is created or updated in ServiceNow, a notificatio...
Hi All, I was exploring the option of adding an ‘Incident Accept’ button to the dropdown. The idea is that during an outage or major issue, users can simply check the corresponding box and select the ‘Accept’ option from the dropdown for quicker hand...
Context / EnvironmentUse case: Reassigning incidents via REST API and adding a work note.Tables involved: incident (standard task table with work_notes).Auth: Integration user (OAuth).Expected author: The actual operator (e.g., demouser) should be sh...
Hello All,We have made the service field as read-only and once we select any service offering its setting the service coming from service offering table which is parent on service offering what we have selected and setting the service offering.We had...
Hi there, I have observed that 'Group by' column is darker in my PDI than my temp. instance. Could you please let me know how I can make it more darker as shown in below SS from PDI. Current: --> Want to make it more darker as below: Thanks!
Hi Team,I am trying to understand from where the Problem Fix Notes are being copied into the Incident Work Notes.Scenario:When an Incident is in On Hold – Awaiting Problem state, and the linked Problem record gets resolved, the Fix Notes from the Pro...
Does anyone point me to links to the official documentation that states auto creation rule does not support regular expression?