Can anyone confirm for me if this is a sound approach - Restrict SLA exception requests only when an incident is in resolve status? I believe with an open approval task; the incident will not move to close until after the exception approval task is c...
Good morning, Im facing an issue here, Im trying to create a flow that auto approve all tickets being created by/or on behalf of our, but it is still does not work. I did create a business rule which is working fine, but it does not exclude the user...
Hello Community,I wanted to share a quick fix for a blocking issue I discovered in Problem Management within the Service Operations Workspace (SOW) after upgrading to the Yokohama release (specifically glide-yokohama-12-18-2024__patch7-hotfix2b-10-2...
I'm working on a custom table in ServiceNow and have a requirement to restrict the file types that can be attached to a specific custom file attachment field. I only want to allow .docx and .pdf files. I attempted to use a Before Insert Business Rule...
Add non-Fulfiller entities to the Watchlist. To my understanding, users added to the Watchlist do not require a Fulfiller license. Has anyone encountered a situation where a license purchase was requested for such users?
Hello everyone,I need your help in explaining how to add fields or variables to the incident work notes when they are created. For example:In this section, add a variable called "street" which was already captured in the service portal form. Thanks
Hello All,I have created one inactivity monitor for incident table but i do see there is no event getting triggered incident.inactivity this event should get trigged but its not triggering i have checked the conditions its fullfilling the record also...
Hi Team, We have a requirement to send a message on MS teams of one user when P1 or Major Incident is created in ServiceNow. How can this be achieved. Thanks in advance. Pooja
Hello Team,I have an excel sheet of group record data.I want to create one one individual ola record for each group .My group data is as followsNameTypeLine / Vendor ManagerDescriptionGroup emailVendorsFITincident, request, problem, changeAcerFIT sup...
In incident table, if i preview caller field then instead of another view i should see ITIL view of sys_user table.If i apply view rules then it forcefully showing ITIL view and from that we cannot change the view .Is there any other way to do that?
Hi All, We have an incident integration with the customer that was implemented about few years ago. In this integration, the incident state is bi-directionally mapped, and everything has been working fine until last week.Recently, reported an issue: ...
In Service Now, users who do not have the platform admin role should also be able to edit the ‘Include Members’ column in the Group table list view.
Hi, We have implemented NOW Assist as a pilot and the test group will be our service desk (SD) tier 1 group. I have activated the OOTB skills listed below however in testing with the group we found that the current OOTB skills does not add much value...
Hi Community,I am looking for support regarding a custom UI Action I created to reset a form. Requirement: I have a "Reset Form" UI Action button that appears on the form before insertion (New Record). My goal is to clear all field inputs so the user...
Hi, Everyone. I'm sorry that my question is quite vague.I have heard rumors that some ITSM processes and Catalog Item processes are actually implemented like demo data, and therefore certain out-of-the-box functionalities may not work if the demo dat...
