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Resolved! User Table

Hi Guys, I was wondering is it a good idea to change the Unique flag on a sys_user table from user id to email.Has anybody done that?I have come across a Scenario where there are 2 users with the same user ID. Hence first has created a record in the ...

sandeep6 by Tera Contributor
  • 375 Views
  • 5 replies
  • 3 helpfuls

Resolved! Incident

I attended the interview today interviewer ask one question like Problem Record A : 20 recordsProblem Record B : 10 recordsIncident : INC00000(Reference field) (When incident is created)Short-Description : TextDescription : Text 1.When the user selec...

P1234 by Tera Contributor
  • 288 Views
  • 4 replies
  • 0 helpfuls

Incident

Create incident and along with short-description & description using script?

P1234 by Tera Contributor
  • 217 Views
  • 5 replies
  • 0 helpfuls

Resolved! Major Incident SLA

Hi all, How SLAs are managed when a Major Incident is created from a normal Incident that has its own SLAs?Which is the best practice? Many thanks,Tommaso  

Tommaso2 by Tera Expert
  • 476 Views
  • 2 replies
  • 1 helpfuls

Report

Hello,Please help me to create a report Below  is the requirement Could you please help create a report on the helpdesk dashboard that show how many INC tickets the email team routes daily.Tim  and Daniel are part of the email team, I would like to s...

Sonali01 by Tera Contributor
  • 180 Views
  • 1 replies
  • 0 helpfuls

Flow designer

1.In flow designer when ever the incident create or update then automatically create Problem record using flow designer. 2.Flow designer when ever the change request is create then work notes should be update using flow designer. Any idea above 1 , 2...

P1234 by Tera Contributor
  • 283 Views
  • 6 replies
  • 0 helpfuls

Resolved! Interactive Filter

Hi Team,i am trying to add interactive filter for resolved ticket but unable to find it in the interactive filter. could you please guide me, i have added incident opened filter, along with that i want to add resolved filter.  Regards,Garvit

Garvit1 by Tera Contributor
  • 316 Views
  • 2 replies
  • 2 helpfuls