@shweta14 Thanks - you need to make changes to your script include, since you have multiple SLA's attached and the incident should be highlighted even if one SLA exceeds the threshold.
Update the value in the style record to:
javascript: new ElapsedSLA().getSLAPercent(current) == true;
Update the script include
var EscalateSLA = Class.create();
EscalateSLA.prototype = {
initialize: function() {},
getSLAPercent: function(incRef) {
var flag = false;
var slaPercent = '';
var sysID = incRef.sys_id;
var slaGR = new GlideRecord('task_sla');
slaGR.addQuery('task', sysID);
slaGR.query();
while (slaGR.next()) {
if(slaGR.business_percentage >=90){
flag = true;
return flag;
}
}
return flag;
},
type: 'EscalateSLA'
};
If my answer has helped with your question, please mark it as correct and helpful
Thanks!
