Hi All, I'm working on customizing auto-close logic for incidents. By OOB incidents are auto-closed after 7 days but my requirement is to auto-close after 2 business days(excluding holidays and weekends). I tried using GlideSchedule for this, but I'm...
what is the purpose of cascade variable ?
Hi All,We have a requirement to send incident data in CSV format to an Azure Storage account.We have the following details:Connection string:Username:SFTP:Azure Storage account:Location:Could you please guide us on how to proceed with Best method?Tha...
Hi All, I am facing challenges while triggering email notification, it is showing as type 'send ignored'. I have checked the issue happens due to duplicate items with same subjects or body, I have checked and find there is no duplicity. Kindly help w...
Hi All,We have a requirement to send incident data in CSV format to an Azure Storage account.We have the following details:Connection string:Username:SFTP:Azure Storage account:Location:Could you please guide us on how to proceed with Best method?Th...
Hi,I am trying to add the approval history of ritm to ritm additional comments. Once approval is requested all requested state approvers should be added in a single additional comment. For this i have written a BR on sysapproval_approver table and wr...
If enable cascade variable which option will reflect to the catalog item that is form level option or item level optionFor Example, if i select black colour in form level but i changed my mind after submission of form so i selected green colour in i...
sometimes I am seeing Request approval status as requested for approval and the workflow of RITM was not triggering.I do have 10 requests like that but for remaining it is working as expected. To process those 10 requests does workflow of RITM's will...
Hi, I'm trying to create a notifcation that needs to be triggered when an email update happened in incident. Meaning User is giving the updates/comments in the email back to the incident. How can we achieve this. Need to notify : Assigned_to user Whe...
There appears to be a current issue where SMS text notifications are not flowing from ServiceNow to Verizon users. Just curious - anyone else noticing the same issue?
I'm attempting to create a scripted link in conjunction with a Client Script. The does open to a new incident form but template isn't being applied to the Incident. The script and link were modified to able within my ServiceNow Instance.I Checked the...
I need a icon like knowledge in incident table means automated Suggestion for PR based on short description.
Good morning, I added a reference field to our incident form, that references the TAGs table (label), it's configured as a drop down with --None-- option so users can "Tag" the expected cause of an incident while closing the case.I want to show speci...
Update the state of all active incidents where the priority is 1, and the "Caller" is part of the "IT" department. The update should set the state to "In Progress" but must avoid any performance issues or database locking problems in a system with a ...
Hi Team, I have a button named Download report PDF on PIR report in native view. i want same button to be available on Service operational workspace PIR Report . how can we add Download report PDF in SOW. Button Screenshot attached from Native view
