Incident
As a change user i want to be able to link multiple changes to a single incident.output- An incident linked to multiple changes
Forum Posts
Resolved! Roles
I got the task of deactivating user from all the groups and removing his admin-roles from non-prod instance, but even after removing roles , his roles are still showing in non-prod instance, even though he has no group access and not active. Please a...
Create Request button OOTB difference between versions
Hi Community, I was just checking skipped record when upgrading from Washington DC to Yokohama version, and notied that the condition of the OOTB create request button has changed. As you can see below, GlidePluginManager has changed from incident_ma...
Resolved! Email Notifiacation
Hello Guys, I have a requirement where, if an approval is rejected for a specific catalog item, I need to include some additional details in the "Closed Complete" notification that is sent from the Request table. However, this notification is global ...
interview question doubts
Hi All, I have some doubts related to interview questions : 1. What is the difference between getXML , getXMLwait, and getXMLanswer?2. What is decision tables and decision trees in ServiceNow, and where will they be used?3. What is a path parameter a...
Security constraints prevent saving reports on table Task - displaying report getting error in repor
After applying report_admin role, user is not able to edit report.I have checked acl also, i didn't see anything is restricting it.they are able to edit incident tabel report but task related not able to edit.
An attachment on incident can be added or removed only by admins or Incident managers
An attachment on incident can be added or removed only by admins or Incident managers or users present on Assigned to field on the incident form
Resolved! I want report at what exact time an INC got assigned to particular group
I want report at what exact time an INC got assigned to particular group want to know the timing(time frame) of the incident, is assigned to group thanks in advance
Creating tickets in prod along with dev
Hello Supporters,When we submitted one form(Record producer) in ASPEN dev. ticket is created in prod along with dev.We observed this is happened SOAP integration based one outbound HTTP log. but we unable to found the end point in instance. could you...
Resolved! Customize Send AS/From Email for Major Incident Communications using Workbench Communicate option
Hi All, First, thanks for extending the supporting and helping each other as a community. Appreciate it. My Question: We are working on getting Major Incident Management Workbench communication and looking to see how to send the email as (Send As/Fro...
How to hide USD initial from currency field
how to hide the USD text from the currency field on the form
survey task and trigger ID is empty
task and trigger id is empty for existing tickets even after the trigger conditions are given for new tickets the task and trigger id is displaying
Not able to delete incident from problem related list
In the Native View, the Remove button is not appearing for Incident and Change Requests that are linked to a Problem. This prevents users from being able to unlink or remove these associated records directly from the Native View.The Remove button is ...
Subscribe to CI
Good day all, I'm looking to make it easier to "subscribe to a CI" from an Incident or Change form instead of going to the CI itself. I would like to stay away from a form button UI Action. I'm ultimately looking for a button similar to the small "...
