How to make a report for incident for specific OLA?

[alona3]

How to make a incident report for specific OLA?

Can we dotwalk the specific OLA?

[J Siva]

Hi @alona3 
You can acheive this by creating the report on "incident_sla" table. Where in the filter condition select your OLA definition under "SLA definition".
Regards,

Siva

[alona3]

SLA definition is not in the list of "incident_sla" table.

I only have option to choose sla type "OLA" but i cannot choose a specific OLA.

[J Siva · Accepted solution]

@alona3  I just checked in my PDI. I'm able to select OLA under SLA definitions.

[alona3]

Thank you.