Lookup Using List Issue in ServiceNow PDI

AnaghaKP
Tera Contributor

‎04-02-2025 05:06 AM

The lookup for incidents, problems, and changes is not appearing. When selecting these options, they do not open, and the dropdown for these fields is not showing up either.
I have tried releasing the instance and tried with new instance. Still this issue is coming.
I have also tried clearing cache and cache.do.

It would be great if someone could help me resolve this issue.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-02-2025 07:23 AM

Hi @AnaghaKP 

 

I'm sure you have demo data in it, right? If not, try loading the demo data from the plugin. It usually works.

 

AGLearnNGrow_0-1743603767888.png

 

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Aishwarya Patil
Tera Contributor

‎05-02-2025 06:38 AM

Did you get any solution on the same ?

We are facing similar issue with Lookup list recently for all the forms.

Need to click multiple times to open lookup list for some records while for few it won't work at all.

Aishwarya Patil
Sr.Consultant - ServiceNow
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