How to make variables fields editable on RITM

Tejal Zete1
Tera Contributor

Want to make field variable field editable on RITM form

 

TejalZete1_0-1667927650053.png

 

I checked dictionary ui policies and client scripts as well but didnt found anything related to this .

Please suggest on this.

 

 

3 REPLIES 3

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @Tejal Zete1 ,

Try to check below :-

1) Catalog UI Policy - Check script section as well

2) Catalog Client Script

3) Normal Client Script on RITM table with condition as script contains that variable backend name

 


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Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

shubhamdubey
Mega Sage
Hi ,
Write onLoad client script on (sc_req_item) table 
 
g_form.setReadOnly('serial_number' , false);

Alka_Chaudhary
Mega Sage
Mega Sage

Hello @Tejal Zete1 ,

 

Check your Catalog UI policies and Catalog Client script, which is making it read-only. Open it and uncheck the checkbox for applies on requested item. 

 

Please Mark my answer Helpful & Accepted if I have answered your question.

Thanks,

Alka