How to map a Jira Custom filed to servicenow incident field in Jira Spoke Sub flow ?

[Naveen34]

we are having a bi directional integration between ServiceNow and Jira by using Jira Spoke. 

I'm trying yo map a Jira custom Filed with Servicenow Incident root cause field which is a choice field. But even after I updated the Jira custom field in the subflow input it is not working. Can anyone please help me how to update jira custom field in jira spoke sub flow to map with incident choice field.

[Abbas_5]

Hello @Naveen34,

Please refer to the links below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815305

https://www.youtube.com/watch?v=oLTsohByA-I

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik