How to print all active Incidents from incident table
How to print all active Incidents from incident table
Forum Posts
Unable to see change task when i created change request in prod enviornment
when I am created change request, I am able to see change task in dev environment, but I am not able to see change task in production environment. Could you please give me your valuable suggestions.
change task is not getting displayed after change task is complete in change request in service now
when I am creating change request, I am able to see in dev environment, but I am not able to see change task in production environment. Could you please give me your valuable suggestions.
Resolved! Average time to resolve an Order Guide
Hi, as part of our Incident Management we also look after the life cycle of Requests and looking to find the average time its taking to complete the full request. We have created a report for Average time to resolve an ITEM Is there a way to report ...
Resolved! How to show the Related lists on demand for all the users ?
Hi Have a requirement to show the Related lists on demand for all the users in instance.How can e do this ? Thanks @Community Alums @Dr Atul G- LNG
reference qualifier code is not working
Below reference qualifier code is not working. Could someone please help me. javascript:'name=x_nuvo_eam_facilities_work_orders^element=u_facilities_problem^inactive=false^NQname=incident^element=u_problem_type^inactive=false^dependent_value='+...
Data Lake integration with ServiceNow
Hi, I am new to integrations and have no knowledge on it. I have a requirement to get the vulnerability scan reports from Data Lake tool and automatically attach to RITMs in serviceNow. Please help me with steps and code to achieve this requirement.P...
Resolved! Restrict user to resolve the incident
Hi Team,I'm Trying to stop user resolving the incident which contains priority is P1/P2. its working but not meeting our Test Cases:1)if priority is p1/p2 then it allow only "major incident management team" to resolve the incident. 2) Allow other u...
On-Call Schedule with two child schedules.
Hello all, I am having trouble creating a complex schedule for one of my On-Call Assignment Groups. I have a group that has two shifts. The first shift is weekday 8-5 (excluding holidays)The second shift is all the rest of the hours in the week (in...
Copy survey metric input into Incidents using Flow Designer
Hi there, I have a survey with a string- type field (multiline), called "Remarks". Survey contestants can write down their remarks in this field. Now I want to copy that input into an Incident by using Flow Designer.I have tried several solutions, bu...
Resolved! Notification Field not Displaying on User Table
We have created vendor user accounts and included email addresses so they get notifications when their incidents are opened, updated and resolved. We have a couple though that are not getting any emails and when we click on their record in the Caller...
'Complete by Date' Validation in Catalog Item
Hi Community,I'm currently working on a catalog item that includes a 'Complete by Date' field. I've implemented a validation script to ensure the selected date and time are not set to today, any past date, weekends, or Indian holidays. However, some ...
What can you tell me about ACL?
Assuming the conditions below.(1) Users are divided into IT or factory positions.(2) The incident table is shared, but data created by different positions cannot be viewed.If we create the following ACL, we can view records created by ourselves, but ...
I'm encountering an error when SnapLogic sends an attachment to ServiceNow.
Hello all, I'm encountering the following error whenever SnapLogic sends an attachment to ServiceNow: "Syntax Error or Access Rule Violation detected by database ((conn=131289) Table 'hubdev_1.Incident' doesn't exist)." Currently, I can e-bond a rec...
Flow Designer : Incident Awaiting Caller Reminder Notifications and Auto Resolving Incident
Hello,I am Dhanraj Udata, I am facing one issue in Flow Designer which is Cancellation of Flow using Script Step throughsn_fd.FlowAPI.cancel(); syntax in Actions my flow state is not getting cancelled. I have done this Use Case by watching the video ...