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Change Tasks - How is the 'pending' state used?

I'm reviewing the possible states of Change Tasks and have found the following: TableElementLanguageValueLabelchange_taskstateen-5Pendingchange_taskstateen1Openchange_taskstateen2In Progresschange_taskstateen3Closedchange_taskstateen4Canceled But whe...

SB87 by Tera Expert
  • 1053 Views
  • 1 replies
  • 0 helpfuls

Resolved! Modify the ServiceNow Add-ins for Office

We are implementing the ServiceNow Add-ins for Office, to allow our users to create an incident directly from outlook, instead of emailing the Service Desk. For the most part, I have it working the way I want it to work by modifying the "outlook" vie...

The CI field does not show accurate list of CI's

Hi everyone! We have this button in our CI field (for incidents) where it will show all of the related CI's. However, when we checked, it does not show the accurate list. There are missing CI's from the list and not sure where or how to configure it....

CI LIST.jpg
Irene M by Tera Contributor
  • 253 Views
  • 2 replies
  • 0 helpfuls

Resolved! Business Rule for incident resolution/cancellation

Hello community,I am just starting to get my hands dirty with light development tasks. I know this is fairly simple but I haven't worked on this before. I need help in writing a business rule that will allow incidents to be resolved or cancelled only...

MUYIWA by Tera Contributor
  • 642 Views
  • 2 replies
  • 2 helpfuls

Resolved! SLA Definition Dot Walking

ServiceNow support suggested not having Dot Walking in SLA Definition condition.  Currently, our SLA condition excludes groups containing a specific phrase using a condition like assignment_group.name does not contain "Network". However, in line with...

Aishwarya J by Tera Contributor
  • 983 Views
  • 4 replies
  • 3 helpfuls

Need Help with P1 Incident Notification Configuration

Hi All,I'm currently working on configuring P1 incident notifications in ServiceNow, and I need to include Teams bridge URL and password details in the notification.  Any help or guidance on how to achieve this or troubleshoot the issue would be grea...

Shiva19 by Tera Contributor
  • 434 Views
  • 2 replies
  • 0 helpfuls