We have use cases for which we need to report on the total number of times a particular Knowledge Base Article is attached/used for Incidents or all of the Knowledge Base Articles that are attached to a specific Incident. We previously had a custom ...
Hi, We have Time card related list in incident form so once i click on new on time card in related list, whoever assigned person in incident form it will set that same person in user field in time card record.Can anyone please help on this and provid...
Hi Folks , Can you please provide the Functionality and the Scripts for the Custom widget with the following details. 1.Incident details & Problem details Needs to be shown in the Custom widget as a calendar Format (From Report we can create a calend...
Hi Folks , Can you please help me with the Approach to update the Duration in SLA for the Specific Incident Needs to Be updated with the Custom Field Duration in Incident Form, Thanks,Sunil
How can we add the text for major incident beside the number Field please view the attachment for move clearance.Any suggestion will be really helpful.
Hi Community, I want to implement 3 reminder notification for incident when the incident goes OnHold and OnHold Reason Awaiting Caller using flow designer and time duration is 24, 48 and 72 hours from on hold time. I have gone through multiple articl...
Hello All, I am trying to automate of incident creation through automated generated emails. I have configured inbound email action for it. Incident is creating correctly. but the issues is it is creating in different domain. I have also set from fiel...
Is there any way to put calendar in interactive filter with month wise date on incident overview and on the basis of the month selected the filter should work on all reports of incident overviewIs there anyway to achieve this @Maik Skoddow @Mark Roet...
Hello experts, I have got to create a report in incident table which are created for Every Week from Saturday 6AM to Sunday 10PM. Is there any way be can create this report. Thanks in advance.
Can we customize the email client window to add a save button to save the draft email before sending them.
Hi Everyone,in the below script include , we are using to create delegate record, but in that we want to check any already existing record is created or not in past six months, can anyone help me how to do that, addDelegate: function(userID, delegate...
The incident description should be copied over to the service request description. If the variable is available. Thanks in advance.
Hi,First question, so please correct me if I'm doing it wrong. If we have a closed RITM that's set to "Closed Complete", and this is then reverted to "Work in Progress", Active doesn't get set to True. However, if you take the "Closed Complete" RITM ...
Let me know if this would be better in another forum:I've had a look at several tutorials but they seem to be more about Categories and Sub-Categories and I suspect this is fairly straightforward once you know how:I would like to create a new mandato...
i all, I want to auto close the incident tasks when there is no update on them. P1 incident_task should autoclose after 4hrs,P2 incident_task should autoclose after 8hrs, Please provide your valuable suggestions. Thank you,Pravalika
