Restrict user to resolve the P1/P2 incidents. and only Group-A should have access to resolve them
Hi All,I'm trying to restrict, the users to resolve the P1/P2 incidents. and only Group-A have access to resolve the P1/P2 Incident. how can we achieve
Forum Posts
How to map data from email body to a field
I wanted to map the data from email body to incident form , i have written an inbound action script to map the assignment group and configuration item . but i don't see any value in the newly created record . although the values i am providing via em...
Resolved! Is it possible for the Email client to remember and display some of the last email addresses used.
Morning all Does anyone know if it is possible when compiling an email using the email client when entering an email address into the "To field", servicenow can display recently used email addresses to select from, rather than having to type in the f...
Triggering Email Twice when the incident priority changes to Critical.
Hello All, We configured an email notification on Incident table. When the state changes to Critical an email notification will be triggered. But we are getting the email twice, please explain how to fix this?Not created any event also. @Ankur Bawisk...
Resolved! counting records from a JSON
Hello Experts, I have a json file. Is there any script i can use in powershell to get the count of the records from it Consider an example below:{"records": [{"sys_id": "000018ffsada","sys_created_on": "02-25-2020 07:53:56","name": "sc_req_item","ele...
Resolved! How to set Urgency and Severity on an onCreate business rule
Hi there is the requirement like some conditions set in inbound action and that need to be removed and in place of that I need to create Business Rule which will set Urgency and Severity that fires if the user creating the Incident is the some user. ...
How do I embed an image in an Outlook Actionable Message Satisfaction Survey email?
I have recently stumbled upon the Outlook Actionable Messages and worked through the instructions on how to set this up for our Satisfaction Survey. What I have been unable to work out is how to get some branding in the message? I can see the image a...
incident CI filtered by Business Service
Hi everyone, I'm trying to filter my CI reference list by Business Service (Parent.Parent) using reference qualifier.javascript: 'Parent.Parent='+current.cmdb_ci; Has anyone ever performed something similar and can assist me please?Thanks in a...
Resolved! Unable to sort the columns which are present in the related list of incident form
Hi Everyone,I am trying to sort the updated and created columns in related list on incident form, from a to z and z to a but it is not happening. Tried all possible ways . Please help me here what I am missing.
Email Email to query table before insert
I am trying to see if there is a Solution to query the INC table before it creates a INC for the uniqueFailureID which is in the field u_uniquefailureid. if they both match then it should update the work notes or make it listed as a child of the init...
Parent and Child tickets
Hi Where we have a Parent and the child tickets, the Parent is resolved so it changes the status of the child tickets, after 5 working days the child tickets move to a Closed state, but for some reason the Parent Ticket is staying in a Resolved state...
Need help on updating Fav Icon for Major Incident Management
Hi Team,We have created a image in system UI > Images and add image and same name has been updated on system properties > system. But Fav Icon is not being updated for Major Incident Management. Open any P1 ticket and click on workbench I can see old...
Resolved! Portal Alert without going through MIM Workbench
Hi Is it possible to generate a Portal Alert without it having to be created via the MIM Workbench and the incident as been promoted to a Major Incident. We know we can add an Announcement, but that doesn't allow users to click on the announcement an...
Email Notifications
Hello All, We created a email notification whenever an additional comment added in incident an email notification will sent to watchlist member.But when watchlist member added an additional comment he won't getting the email. is this a OOOB? Please h...
Calculated field value is showing empty in list view servicenow
I'm using calculate from dictionary in one field that I have created in incident form where it will take value from incident metric table, but it's showing empty in list view even if there is value in form.this is code I'm using in calculate script(f...
