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‎05-17-2024 07:46 AM
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‎05-20-2024 04:29 AM
@linga reddy You need to retrieve those details from JIRA and pass it to on your incident record to be attached.
Is there any configuration done in referencing the incident with JIRA ID? If not, how can you differentiate which attachment to be attached to which incident (as you mentioned its from JIRA to ServiceNow).
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Thanks,
Sujatha V.M.
Sujatha V.M.
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‎05-17-2024 08:21 AM - edited ‎05-17-2024 08:22 AM
@linga reddy Did you check out the below link?
Method to get attachments from JIRA to ServiceNow
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0860542
Please mark this as helpful and accept it as a solution if this resolves your query.
Thanks,
Sujatha V.M.
Sujatha V.M.
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‎05-17-2024 10:49 AM
Hi Sujatha ,
Thanks for your reply I tried same script but not working.
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‎05-17-2024 05:37 PM
@linga reddy Can you share the error messages or the output logs for what you have tried?
Please mark this as helpful and accept it as a solution if this resolves your query.
Thanks,
Sujatha V.M.
Sujatha V.M.
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‎05-18-2024 01:12 AM
This is the error i am getting....
Please look on the below pics
Inputs:
Script step:
Rest step:
Script step:
Outputs: