how to move attachment from jira to servicenow

linga reddy
Tera Contributor
 
1 ACCEPTED SOLUTION

@linga reddy  You need to retrieve those details from JIRA and pass it to on your incident record to be attached. 

 

Is there any configuration done in referencing the incident with JIRA ID? If not, how can you differentiate which attachment to be attached to which incident (as you mentioned its from JIRA to ServiceNow). 

 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

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10 REPLIES 10

Sujatha V M
Kilo Patron
Kilo Patron

@linga reddy  Did you check out the below link?

Method to get attachments from JIRA to ServiceNow

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0860542

 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

Hi Sujatha ,
Thanks for your reply I tried same script but not working.

@linga reddy  Can you share the error messages or the output logs for what you have tried?

 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

lingareddy_0-1716019365367.png

This is the error i am getting.... 
Please look on the below pics 
Inputs:

lingareddy_1-1716019606448.png

Script step:

lingareddy_2-1716019651131.pnglingareddy_3-1716019685782.png

Rest step:

lingareddy_4-1716019733154.pnglingareddy_5-1716019773899.png

Script step:

lingareddy_6-1716019823276.pnglingareddy_7-1716019870322.pnglingareddy_8-1716019907279.png

Outputs:

lingareddy_9-1716019944551.png