how to move attachment from jira to servicenow

linga reddy · ‎05-17-2024

Sujatha V M · ‎05-20-2024

@linga reddy You need to retrieve those details from JIRA and pass it to on your incident record to be attached.

Is there any configuration done in referencing the incident with JIRA ID? If not, how can you differentiate which attachment to be attached to which incident (as you mentioned its from JIRA to ServiceNow).

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

View solution in original post

Josh Gold · ‎05-19-2024

@linga reddy You can send attachments automatically with Unito's 2-way integration for Jira + ServiceNow automatically with Unito's 2-way integration. It's a low-code solution, so you don't need to write script, but you can. I put together this set of field mappings in about 5 minutes: