How to populate message in Additional Comments in Incident Form

[sriram7]

Hi Team,

I have UI Action in Incident Form. When I click on that it is converting to request. once I submitted that request, I need to populate a message saying Your Incident is converted to Request : REQxxxxxxx 

How Can I achieve this

[Ankita19]

Hi, If you want to show msg at time of submit you can use  an onSubmit script . Create the onSubmit script and use this code "g_form.addInfoMessage("message here").

I hope this helps

[sriram7]

Hi,

I need to update this using Business Rule.

I have written after Insert business rule on sc_req_item table.

In this I need to populate Additional Comment message, State, Resolution Fields.

Var gr = new GlideRecord('incident');

gr.query();

if(gr.next())

{

   gs.addInfoMessage('Your Incident is converted to Request : current.number');   

  gr.state = '3';

  gr.resolution code = 'solved'; 

gr.update();

}

I have written this code for updating Additional Comments, state and Resolution code, But it is not working

[newhand]

HI @sriram7 

If your UI Action runs on client side , please use the below sample code.

g_form.addInfoMessage('The top five fields in this form are mandatory');

If server side, please use this.

gs.addInfoMessage('start must be before end');

[sriram7]

Hi,

I need to update this using Business Rule.

I have written after Insert business rule on sc_req_item table.

In this I need to populate Additional Comment message, State, Resolution Fields.

Var gr = new GlideRecord('incident');

gr.query();

if(gr.next())

{

   gs.addInfoMessage('Your Incident is converted to Request : current.number');   

  gr.state = '3';

  gr.resolution code = 'solved'; 

gr.update();

}

I have written this code for updating Additional Comments, state and Resolutin code, But it is not working