How to populate message in Additional Comments in Incident Form

[sriram7]

Hi Team,

I have UI Action in Incident Form. When I click on that it is converting to request. once I submitted that request, I need to populate a message saying Your Incident is converted to Request : REQxxxxxxx 

How Can I achieve this

[jaheerhattiwale · Accepted solution]

@sriram7You can try below code:

var gr = new GlideRecord('incident');

gr.addQuery("sys_id", "<INCIDENT SYS ID HERE>");

gr.query();

if(gr.next()){

gs.addInfoMessage('Your Incident is converted to Request : current.number');  

gr.state = '3';

gr.resolution_code = 'solved';

gr.comments = "Your Incident is converted to Request: "+current.number;

gr.update();

}

Please mark as correct answer if this solves your issue.

[sriram7]

Hi @jaheerhattiwale ,

It is not for single record. I have lot of records from incident table

[jaheerhattiwale]

@sriram7 But from business rule on request table you have to update only that incident from which it is created right?

[newhand]

HI@sriram7 

I'm a bit confused. Maybe I got it wrong.

" I need to populate a message saying Your Incident is converted to Request : REQxxxxxxx "

means that populate the "Additional comments" field of incident  ? and doesn't mean showing a message on the page ater insert?

If yes , just use  

gr.comments  = "Your Incident is converted to Request : " + current.number;

And I can't understand why you are using a br to trigger this.

why not do like this.

In the ui action , create a  sc_req_item record.

After the record is created，update the incident record and show a message？

[newhand]

@sriram7 

And there is one more thing to note.

The below code only updates 1 record althought the query retuns many records.

Don't forget to  change "if" to  "while"..

if(gr.next()){

gs.addInfoMessage('Your Incident is converted to Request : current.number');  

gr.state = '3';

gr.resolution_code = 'solved';

gr.comments = "Your Incident is converted to Request: "+current.number;

gr.update();

}