how to pull caller email on short description in incident form ?

[VedhR]

Whenever caller is selected in incident form that caller email id should be displayed in short description and work notes fields.

[Ankur Bawiskar · Accepted solution]

@VedhR 

you can use onChange client script on caller_id field and set the short description and work notes

sample script below

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    g_form.getReference('caller_id', function(caller) {
        if (caller) {
            var email = caller.email;
            var shortDescription = g_form.getValue('short_description');
            var workNotes = g_form.getValue('work_notes');
            
            // Update Short Description
            g_form.setValue('short_description', 'Caller Email: ' + email + ' - ' + shortDescription);
            
            // Update Work Notes
            g_form.setValue('work_notes', 'Caller Email: ' + email + '\n' + workNotes);
        }
    });
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Uncle Rob]

Its worth asking why?
Why email in the short description of every single incident?  

[Dr Atul G- LNG]

Hi @VedhR 

What is the business use case for this? Adding a caller in the Short description did not add any value, where you already have the caller field on the incident form. You will increase technical debt.