Hi All,We have requirement - change records are rejected or reverted and creation of scripted metric definition to trigger when a change is rejected or reverted and populate assignment group and work notes in the Value and Secondary Value fields.If s...
Hello experts, Consider 2 fields, a=xyz@yahoo.comb=https://DE-QA-001.servicenow/asdefdd I have to validate these 2 email and URL values in seriver side script Can anyone please help me. I am new to ServiceNow scripting
HI Team, Assignment group should have a reference qualifier as type contains HR. (this is done but)if assigned to is selected first, assignment group with type HR and in which selected assigned to person is part of should be shown.I am able to get as...
Hello experts, consider a JSON which i am receiving through inbound integration and i am using scripted rest apiexample{"incident":"123" , "state" :"2" , "descript":"orange"} First i have to check if the JSON is empty or not 2nd i have to check if th...
When being authenticated via OKTA our users are redirected to the Service Portal page. The was set for all users who are not itil and this update was made via SPEntryPage. We recently updated our OKTA link and now users are no longer being redirect...
Hello All, As we couldn't use custom tables for storing component values, we had to use a custom type field (with a macro) instead of a list collector field for multi selection requirement. Is it possible to have search icon similar to list collector...
I have switched back to oob "Reopen Count" business rule, but the business rule is not getting triggered. I checked script tracer to validate whether the business rule ran or not. In our other sub-prod instance where we have custom Reopen count busin...
Hi I'm trying to report on incidents that have been resolved the same day as they were opened and then group the other incidents by the length of days they've been open (i.e. 2 days, 2-5 days, etc...) Anyone have an idea how I could create this? Than...
We have moved to using interactions, as calls are depreciated. We have a few users that are not wanting to adopt the new interactions. Is there a way to uninstall new_calls, or block from all but admins?
I want create a new Additional Resource Configurations under "Incident Deflection" Search context. is it possible? And also is it possible to create a new "Search Resource"
Hi Folks, For some reason, incident tasks will not display on the related lists for incidents, even when added to the related list. Properly added on the related lists: Yet does not display on the related lists: Any ideas why this is not displaying...
So, we have a BR that sets the First Assignment group to be the same as the Assignment Group, when the Reassignment Count is 0. However, there are some incidents that get raised via the Portal that don't have a Service, so the Incident will log but w...
インシデントとして登録されているレコードについて、複数レコードの「カテゴリ」の項目を一括更新する方法はありますか？対象としては、全部ではなく特定のレコードかつクローズしているものも含みます。例えば、１～１０のレコードがあったとして、１，２，３，５，９のカテゴリを変更したい、といったイメージですAdd Products
Can someone explain how the following fields in an assignment group effect communications from ServiceNow on Incidents when they are assigned to that Assignment group?1. Group Email2. Include Members checkbox3. Exclude Manager checkbox
Noticed the Description field is not expanding to it's parent's width after upgrading to Utah. Before I mess with this, can anyone confirm if this was fixed in Utah patch 3?
