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Incident Management forum
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Forum Posts

Resolved! custom field on incident same as caller field

Hi,I have a custom field on the incident table that references to the sys_user table. I want to auto populate it with the same value as the caller field, as soon as the caller field is filled with any user so whenever the caller field is no empty. Co...

jthomsen by Tera Contributor
  • 529 Views
  • 3 replies
  • 2 helpfuls

Getting error while launching ATF test generator

Hi Team, I am trying to install ATF Test generator om the below instance and Getting error. Please look into this and help me to resolve this issue.This ServiceNow instance is being configured for authentication. Contact ServiceNow support if configu...

bati1 by Giga Contributor
  • 661 Views
  • 4 replies
  • 0 helpfuls

List type field showing sysid instead of Names

Hello All, We have created a List type reference field for sys_user_grmember table.In that also we added a filter condition for a particular group like in the below screenshot.but when we try to add users its showing sys_id instead of names, please h...

Abdul333_0-1700492781965.png Abdul333_1-1700492958971.png
Abdul333 by Tera Contributor
  • 613 Views
  • 5 replies
  • 0 helpfuls

Resolved! need "else if" condition un business rules

we have created a new property, when the property value matches with assignment group name then in incident form there is choice field, that field sets the value automatically, now we have newly added another group, so we created another property as ...

siva14 by Tera Contributor
  • 686 Views
  • 3 replies
  • 1 helpfuls

Accessing data from sys_audit table

Hello experts, I have a complex requirement where a client wants to access our SNOW records for sys_audit table but as this data is like "HUGE" and from rest api explorer i am not getting data for sys_audit table. Any suggestions or if anyone have do...

deepika46 by Tera Contributor
  • 640 Views
  • 1 replies
  • 0 helpfuls

Assignment group and Assigned to field population

I have a scenario if assignment group is not empty but hidden on a form and the assigned to field is not populated, requester can manually  populate from available  group members. However, if assignment group is empty and the assigned to field is emp...

JSOP by Tera Contributor
  • 1039 Views
  • 4 replies
  • 0 helpfuls