Hi community, I was trying to figure out how to set a limit to the tree picker for the location reference field on incident form. But I couldn't find a solution to that...Basically, we have a location hierarchy that looks like this: 1 : Global locati...
Hello All,We are getting this error when a user trying to open the scheduled reports attachments and some Excel sheets open but there is no data, it's empty sheets "Access to this content denied based on report_view ACLs." When I checked the report_v...
Hi,I have written a scheduled job to execute daily at 6 am to add user to one group and after writing the code when I saved it and clicked on execute now button, page refreshes but it do not do anything i.e. script do not executes.But when I copy th...
Hello experts, Consider 2 fields, a=xyz@yahoo.comb=https://DE-QA-001.servicenow/asdefdd I have to validate these 2 email and URL values in seriver side script Can anyone please help me. I am new to ServiceNow scripting
Hi Folks, For some reason, incident tasks will not display on the related lists for incidents, even when added to the related list. Properly added on the related lists: Yet does not display on the related lists: Any ideas why this is not displaying...
Can someone explain how the following fields in an assignment group effect communications from ServiceNow on Incidents when they are assigned to that Assignment group?1. Group Email2. Include Members checkbox3. Exclude Manager checkbox
I am trying to create a business rule to assign an incident to assignment groups depending on the value of a variable. When go to create a new business rule I can't see the "When" field on the When to run tab and I can't see the Advanced tab at all. ...
What's the easiest way to pull a Top 10 incident (callers) over a span of 3 months? REQUIREMENT:I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a...
Hi ServiceNow Aficionados / Gurus I need some URGENT help to create a Top 10 incidents (All priorities like Priority 1/Priority 2 and P3/P4) report for the past 3 months.I tried creating a NEW Report from scratch from "Reports->Create New" and I do s...
Hello Team, I have a requirement where i need to add the image in Additional Comments field along with text using drag and drop or using CTRL + V.I see in kb_knowledge table one of field has capabilities to use text as well as attachment, but the ty...
Good Morning I am trying to set the default value of a catalog item variable using the current logged in user details.I can see this seems to be the common way of doing it :- javascript:gs.getUser().getRecord().getValue("location"); But I want ...
Hi All,I have a record producer with few variables and a variable set. A variable named 'Client name' is created as a variable and the Variable set has Policy details.Requirement is - based on the Client name selected in the 'Client name' field, the ...
Hi People,I have a request, On the Incident Form, the 'Assigned to' field should be accessible to the user only if he is a member of the current Assignment Group or make it read-only otherwise. I've tried to use the OnLoad Client Script but, it's not...
How to populate Service offering based on the selected Configuration item on the incident form
I trying to create ATF for Incident creation using Record Producer in the Global scope using ESS or SP.I am getting the error 'FAILURE: Failed to open Record Producer. Either you don't have access to the Record Producer or g_form is not defined' afte...