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10-12-2023 04:23 AM
Hello All,
We are getting this error when a user trying to open the scheduled reports attachments and some Excel sheets open but there is no data, it's empty sheets
Please help me on this requirement
Thanks
Thiru
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10-12-2023 06:05 AM
Hi @thirumala goud ,
From configure form layout bring the field "Run as" in that could you please try changing the user to system administrator ?
Thank You
Swathi
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10-12-2023 04:47 AM
Hi Swathi,
This is a scheduled report attachment issue, When the users try to open Excel or pdf sheets, and get this error
Thanks
Thiru
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10-12-2023 05:55 AM
Hi @thirumala goud,
Can you please try Ankur suggestion Run as User for scheduled report as System Administrator
Thank You
Swathi
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10-12-2023 05:59 AM
Hi Swati,
I tried to change created_by user but we can't change.
Please let me know if there is any way to change the created by the user.
Thanks
Thiru
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10-12-2023 06:05 AM
Hi @thirumala goud ,
From configure form layout bring the field "Run as" in that could you please try changing the user to system administrator ?
Thank You
Swathi
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10-12-2023 04:51 AM
Ensure Run as User for scheduled report is System Administrator
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader