Hi, When I'm creating an incident record, I want the Assignment based on the logged in users Assignment group. I want the assignment group to auto-populate based on the logged-in user's or caller's assignment group. If there are multiple groups, it w...
Hi When we retire an Assignment Group, apparently they are still available for selection, can someone confirm that this is OOB functionality. This is how our platform is currently functioning, we are finding Incidents/requests assigned to the wrong a...
Hi Team, I have a custom field called country in incident table, If user is having one country we need populate that country in country field in incident table. If user is having more than one country, then country field should be empty in incident t...
Hi, I want to create a record producer. I'm attaching the wireframe here. This is my requirement. 1. I have created some demo users and set their locations as India, US, LATAM and Turkey.In the record producer, in the Open on behalf of the user fie...
Hi, How to verify that the relationship changes can be shown in the activity filter. I have added the Relationship changes in the Activity filter. But I don't know how to test it? Please help me on this.
Hello.I am seeking recommendations for companies who specialize in major incident management assessments.
I am trying to know how do i change the date format from yyyy-mm-dd format to dd-mm-yyyy format using validation regex?
In which bsiness rule we do not have previous parameter
When on the default list view, the following fields should be present:NumberOpenedShort DescriptionCallerPriorityStateCategoryAssignment GroupAssigned ToUpdatedUpdated By All fields in the list view are read-only OR The following fields are ed...
Please help me with information on how to integrate AWS Cloudwatch Alarms with ServiceNow Incidents so that when an alarm is triggered, an incident is created in ServiceNow.
Hi,I need help in creating the report for Incident SLA. We need a report which has the SLA for all the hopped assignment groups of a particular ticket for last 1 year. For ex : 1 tickets moved to 5 groups. How much SLA spent on each group for the tic...
How to edit the button in the workspace related list form.Service operational workspace.
Hi All,I want to close around 2000 incidents with below criteria by using the background script1) No notification sent to user.2) SLA should be stopped can somone help me with the background script.3) Closure Notes should be added.
Good Morning all, I am trying to create a change request from a incident ticket. I received errorTypeError: changeRequestDateMsg.empty is not a function Any guidance will be appreciated.
Hi All,Can we have a clickable link here of the incident in place of just the number so the agents have a clarity on what basis they are accepting or rejecting in the inbox card of Agent workspace?Refer the screenshot below:Here, I want to add a link...
