Dear Experts, Is there any use case that could help us to calculate time that is spent across all the assignment group to which an incident is assigned. We tried using Database Views but that is only calculating the entire time slot. Please help ! i...
lock reopening of closed incidents for integration and manually also i want to hide button for manual reopen and for integration also
I've tried the following without success:- Modifying the Script include "TaskStateUtil"s SYSTEM_INACTIVE_STATES to include resolved value (6):SYSTEM_INACTIVE_STATES : [3, 4, 6, 7], // task default inactive/close states- Modifying "State"s dictionary...
Hi everyone, I am working in a telecom operationnal center and I would like to use a real-time list that will inform us of new incidents that have been created recently. We just started to use the SNOW platform. Thanks
HI All, i have one Choice field(sub category), and Reference Field(Configuration item). My question is whenever user select under sub category values it's same values shows Configuration item. Please any one suggest Thanks ADV
I have created an ATF which continues to fail at the "Submit Record Producer" step. Reviewing the results, I see a record was produced via the screenshot in the results. However, the ATF shows the step has failed (ATF Submit Record Producer Failure...
How to configure process flow formatter for incident table
Hi, Notice that there is a time worked value in the incident table and also a incident_time_worked.I'm getting wildly different values when calculating time worked in the incident table vs time worked in the incident_time_worked table for resolved in...
Hello, I'm facing an issue where when a user responds to their incident through email or on the incident form. The additional comments on the activity stream displays three times in a row at the processed at the same time. I checked business rules an...
I want to move work note activities from section to a new field.How to make a Activities field after section in incident form#incident#activities@Runjay Patel @Brad Bowman
Hi All,I have created escalate ui action on click of action a dialog box. Dialog box is appearing but submit and cancel buttons are not working. Can someone please guide me on this. Script Include:var IncidentTaskHelper = Class.create();IncidentTask...
when I add any information in the additional comments I get this option, it needs to stop this pop-up ,Could any please help, to stop this pop-up
My requirement is to not allow users to submit the record producer form if already same short description and description has been entered in previous requests. I have written on submit client script where i have made a glideajax call in order to rec...
Hi Everyone, I have lookup records action in my flow using that I want delete multiple records but the out put of lookup records action records is truncated due to the long sys_id's. As per existing solution from service now allows only 466 record...
Hopefully an easy answer. I am having trouble in excluding Incidents in reporting. I'm looking to report off of Incidents that DO NOT have a Request created through it. I am able to report INCs that have REQs created from them but I'm not sure how to...
