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Dynamic translation on email notifications

Hi all,We did setup Dynamic translation email notification (Vancouver), we did create one English notification, and the translation is working well. When we have recipient users with preferred languages different from English, the notification goes o...

Incident Form

In Incident form user select the Caller and Short_description and Assignment Group there are two groups like Group A & Group B. Group A members  can try to edit the any values in incident form.Group B members  can try to edit any values but no access...

Incidents being created twice after user replies

When a user opens an incident they get an email notification sent to confirm ticket has been opened.  However when the user replies a new Incident is created and the reply is not added to the existing incident. This is a new issue that has begun happ...

Roshni1 by Tera Expert
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