how i can edit the related record list layout
Hello I want to edit the list layout of this child incident related records where and how i should be able to do it?
Forum Posts
Chat support options in esc portal
Hi All, Currently in our Employee center portal ,whenever user starts a coversation and click on Contact Support, and then call support,we are directing to a sharepoint link,but now we want to display the respective countries helpdesk number only,If ...
Resolved! Restrict Notifications/Emails for Assignment Group All Enabled Users
Hello, We've had a few instances where a user was trying to assign a ticket to another user. They didn't know what group they belonged to, so they set the Assignment Group to All Enabled Users which is fine. However, they didn't choose the user under...
Resolved! how to configure the list layout of related records
Hello Where and how i eit the list layout for the related records like the child incidents in service operation workspace.@Ankur Bawiskar any idea?Regards,Debasis
Tickets marked as Invoiced incorrectly
When any user tries to create a ticket from the portal, once the ticket is created, then automatically Invoiced ticket check box is getting selected, it should only select when ticket route to return back to Servicedesk, but i happening in all the c...
Email Notification with cancel and confirm buttons
HiNeed to create a notification email with two buttons, like an appointment-based taskOne is to confirm the appointment, and the other is to cancel the appointmentIf the user clicks the confirm button client needs to be notified that your appointment...
Flows are not getting triggered automatically
I am facing this issue where my fields were not getting updated via flow designer , but when I use debug mode the fields are getting mapped and updated . This flow is for Service Catalog . I checked in execution and none of the flows are getting exe...
Resolved! priority of client script and ui policy
ui policy setvisible=trueclient script setVisible=falseClien script over rides ui policy but for setmandatory and set readonly ui policy over rides client script so why in first case ,client script over rides ui policy
Restric access to form throught link
Hi,I’m looking for a way to restrict users from accessing specific forms directly by entering the .do URL (for example: instance-name.com/incident.do?Even if a user doesn’t have a role to access the module in the application navigator, they can stil...
Saviynt Integration with Servicenow for JML(Joiner,Mover,Leaver,Rehire)
The Integration between Servicenow and Saviynt for JML Process will follow these steps:1. Data Retrieval: Servicenow will fetch the latest Joiner, Mover, Leaver and Rehire reports from Saviynt.2. Tickets and Task Creation: Based on the retrieved dat...
Resolved! Duplicate Options Displaying Despite Script Selection in Table
We are currently facing an issue where duplicate options are being displayed in a dropdown/select field, even though the values are being set through a combination of Script Include and Client Script from a specific table. The expectation is that onc...
Hide and Show of MRVS
I have a requirement like there are three MRVS like A and B, and C based on the selection on variable in A MRVS, the second MRVS B and Third MRVS C ,some of the variables to be hidden, could you please help on this, is there a way to do this
Feature Suggestions
Feature Add Idea: Not just for incidents but any entity in servicenow that I can assign myself as taking ownership of the item but please consider adding a button labeled something like "Take Ownership" or whatever you want it to be that once pressed...
Resolved! in custom table i want to prevent sumbit if start date(custom field) is > end date(custom field)
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var s=g_form.getValue('u_sdate'); var e=g_form.getValue('u_edate'); var flag=0; if(e<s) { g_form.showFieldMsg(...
Mails with attachments do not show their attachments in ServiceNow
Hello, Email attachments sent to servicenow are not consistently appearing in the task's attachment list, especially when emails are from external accounts.
