How to restrict a creation of incident for Out Of Office replies

[Jakkamsetti Pra]

Hi Team,

Please suggest me how to restrict the creation of incidents for Out Of Office replies.

Thank you.

[Community Alums · Accepted solution]

Hi,

Just add condition --> Subject: Starts with 'Declined (Away)'.

regards,

Prasad

[Jakkamsetti Pra]

Hi Atul,

Thanks for your response.

Here we are receiving the email with subject starts with "Declined (Away)".

Thank you.

[Community Alums · Accepted solution]

Hi,

Just add condition --> Subject: Starts with 'Declined (Away)'.

regards,

Prasad

[Dr Atul G- LNG]

Hi @Jakkamsetti Pra 

Thanks for clarification and i got confused with short description of your post 🙂

In this case I am agree with @Community Alums  add subject line condition and stop processing is True. 

[Dr Atul G- LNG]

HI @Jakkamsetti Pra 

Inbound action work when a a user sends email to SN mail box and I am sure in Subject OOO is not mentioned as user in office.

Your case will be like when user get email from SN and in revert OOO email come

so you need to update the inbound action