How to restrict the 'Add' and 'New' buttons on the incident related list on major problem for itil

[Vallam Pushpend]

How to restrict the 'Add' and 'New' buttons on the incident related list on major problem for itil users and only major problem manager can see the buttons

[Anil Lande]

Can you please share what you have done?

[Anil Lande · Accepted solution]

Hi,

You need to use Omit new Condition field to add scripted condition to hide new button. This field may not be available on form, please add it and make changes as given below.

You can use role based or group based conditions as per your requirement and configurations.

To hide 'Add' button you need to modify UI action condition and check user roles/groups in condition script.

[Mohit_Gupta]

Hi @Vallam Pushpend,

Below Article will help you to check the pointers given by ServiceNow on similar type of issue Please have a look:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0522170

I hope this helps 

Please mark my answer correct if this helps you 

Thanks

Mohit