Hi, I've been requested to crate a List Data Visualization with the list of Incidents that matches certain conditions with fields from Incident table but also with 2 additional columns:Max breach time: The maximum breach date of all the SLAs of the i...
Hi everyone,I have configured a scenario where I created 5 custom tables, and for each table, I designed 3 different views (not including a default view).To control visibility, I also created View Rules based on specific roles assigned to users.What ...
I am creating an ATF test where:A user submits a Record ProducerA Case is createdAn Incident is automatically created and linked to the CaseAn agent opens the Case and then opens the linked IncidentThe agent clicks Assign to meI can submit the Record...
We are facing issues with DeepL (licensed) translator in ServiceNow.Can anyone suggest recommended free or licensed alternatives to DeepL that work well with ServiceNow (e.g., via UI Actions or REST APIs)?Experience with Microsoft Translator, Google ...
If there is a custom field on click of UI action I want to populate count of incident which are from same assignment group and I want to show this field to only admin or ITIL user which modules you will use for this?
When multiple ACL rules match the same table and operation — one grants access while another denies — what is the outcome?
I need to add the condition in the UI policies that I need to run the script when the field changes not onload of the form, how to achieve this?
We have a group that would like to have there own incident form rather than using the default incident form. They have a different set of questions and process which is the reason for the 'Ask'.I understand that best practice is for everyone to use a...
Hi All I have been asked if there is a way for end users to ask other users in the business questions via the Service Portal , without the need of back end access (ITIL licence). So for example if an end user wanted to ask a question about an order, ...
I have a requirement to auto-expand the CC and BCC fields by default when users open the Email (Compose Email) from a form (e.g., Case/Incident) in ServiceNow.Current BehaviorWhen users click on Email / Compose, the email client opensThe CC and BCC f...
Create a workflow for the Incident table with the following behavior:The workflow should trigger when an Incident is in New state and the Assignment Group is not empty.The Assignment Group must be dynamic (not hardcoded to a specific group).When an i...
Hi All,while executing the test case in ATF (Automated test framework) the system gets slow down gives an error These page aren't responding popup
How to expand the CC and BCC fields by default while opening the email compose window in any module like Incident, Case, Problem, and Service Request.Current behavior:The CC and BCC fields are collapsed and appear within the "To" field. Users need to...
Requirements:When the Category is set to xxxx on an Incident ticket and the ticket has been set to resolved by the agent, their manager will get a notification and will have to approve/verify the ticket before it sets to Closed status. What would be...
"When an incident is resolved, if it is linked to a problem, the system should check if all otherrelated incidents are also resolved and then automatically resolve the problem after saving." This is a scenario, How can i do this scenario give me the ...