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Checking reassigned incidents data

I have a L1 team working under me. We deal more than 200 incidents a day .  We resolve 60%  and some we reassign to other team after preliminary investigation.  Is there a way to check the that set of incidents that reassigned to other team (May be t...

How to use playbook.

Hi,  How to use playbook. Can anyone please tell use case for playbook and step by step implementation to do in personal developer instance.  Regards, Nivedita   

Incident

Hi, Incident form below there are 4 different like "Task SLAs , Affected CIs , Impacted Services/CIs , Child Incidents". But i need create two more like user , account. Any idea how to build both in the incident form. Please let me know.

Resolved! Using Workflow Studio to create incident tasks

Hello,I'm a total beginner so please excuse my lack of knowledge.We are running Xanadu.I'm creating a workflow - that when an Incident is created with a certain subject line - 2 Incident task get created automatically.The problem I'm having is the ta...

Garygman by Tera Contributor
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