Hi Team, On the incident form, user is not able to copy and paste screenshots in additional comments but when I impersonate with that user then it is happening. Please assist in this regard as I have checked all the roles which are required for the u...
Issue with the assignment group update based on Category and sub category. Only one value is not working in universal request but it is working in incident. not sure what is the issue here. Example : Category - ABC , Subcategory - BCD - > Assignment ...
I need help with this.Add the service_offering value to the 'List of attributes (comma-separated) that will be copied from the child Incident when creating a Major Incident' property.
I need to do an integration with NinjaOne Integration. I want to create an incident in servicenow if there is any Device Non-Compliance.
Hi all,@Ankur Bawiskar @Dr Atul G- LNG I am currently working on integrating a chatbot in Microsoft Teams with ServiceNow to automate incident creation via Scripted REST API.Current Setup:A form is built within the chatbot to capture incident details...
I want to hide the field details when selecting the valuesNote : i want the field should be in slushbucket type but i dont wan the below highlighted details only
Hey all, Need a bit of help. Just recently noticed that when we create an incident via a record producer in the Employee Service Center (ESC) and do not input (no variable has been configured) a configuration item (CI), then we try and work the inci...
In reference field the lookup icon is converting to drop down icon when adding a reference qualifier to it. And as soon as I am removing the reference qualified it is going back to same reference field with lookup icon
Hi Is there a way within Service Now to be able to identify when a site has a network outage We have service offering of Network Connectivity, and a category of Connectivity Issues, but need to identify easier when its site related to when an individ...
Hello All,Whenever a major incident is resolved, a problem record is automatically created by the system. I found the out-of-the-box (OOB) flow responsible for this behaviour and deactivated it,but the issue persists. I’ve checked all business rules,...
I have a requirement to get a duration field in incident table, where it calculates the duration from incident created to resolved. I can see an OOB metric definition for the same in instance which calculated the duration.Metric definition name" Cre...
Hi, I need to send email that should include all detail in table form. I have catalog item('ABC') and it is having field A, B, C, D and when user submit request through portal it should send email to user including all detail in table form which use...
Hi, I have to add all detail in table format in notification. When request is submitted for 'ABC' then it should send notification to group and it contain all detail in table format which is available in request submitted. When request is submitted ...
■IssueWhile editing the Self Service view in the Form Builder on ServiceNow, I noticed that an additional "Notes" section appears below the existing one. This extra section fails to load properly and cannot be deleted. I’ve tried reloading and editin...
Use Case:Whenever a user requests access from PROD to DEV for admin or security admin roles, the flow should automatically assign the requested roles to the user.The setup is already in place and works correctly for other roles.Issue:For the admin ro...
