ITIL management in that change management in detail and their types in detail
ITIL management in that change management in detail and their types in detail i want this management details in brief and its flow and their types in details rfc cab
Forum Posts
Flow Designer Inbound Email Trigger does not create CSM Case (sn_customerservice_case)
Hi, Is there any known limitation or additional configuration required for the Flow Designer Inbound Email Trigger when working with the CSM Case (sn_customerservice_case) table? in PDI, When an email is sent to the ServiceNow inbound email address, ...
M365 Teams integration-integrating self-configured apps - integration for employee experiece
Hi ,I configure ServiceNow- M365 Teams Integration through "Setup for integrating self-configured apps > integration for employee experiece". Can i use this integration and chat with users throughMS Teams in Major incident Management > Sidebar / Grou...
Resolved! Will the SLA still run if an assignment rule is changed
In a custom Incident management project, I have configured Assignment Rules, ACLs, and SLAs. If an Assignment Rule changes the Assignment Group after an SLA has already started, does the existing SLA continue running, or should I create a separate SL...
Why are some Incident records showing an empty Location while others are populated?
Hi Community,I am investigating an issue related to a report built on the Incident table.The report displays incidents grouped by Task Type and Location. We noticed that a significant number of records are appearing under an "(empty)" Location value....
Resolved! Assignment group members can edit respective incident. for other users incident should be read only
Only Assignment group members can edit respective incident. for other users incident should be read only except worknotes , worknotes should be editable to all itil users, please give me "Deny Unless" ACL because if im trying to create normal ACl , b...
Heatmap visualization - Day of week sorting
Hello ,I built a heatmap visualization having row as Day of week (Monday, Tuesday), I made this field as String type and also tried by making this field as Choice by giving Value as 1,2,3.. and label as Monday , Tuesday..But the issue is the row is c...
The color code and value is not updating in the field level
Hi Everyone, There is a custom choice field called Impact Analysis Status on the Incident form. This field is configured to appear both in the form header and on the form. The field value is updated to Refreshed through a UI Action. After the UI Acti...
Resolved! how should we proceed if a form is taking time to load in prod instance.
1. how do i investigate the error if a form is taking time to load in prod instance.2. let's say you are on incident form and on right clicking the header you see the context menu is not loading how should we proceed to resolve the issue.
MS Teams bot not able to capture all the participants from the bridge meeting
When initiating a bridge , people/groups who are part of initial window are captured in the 'notify_participant' table, but if a user joins using the bridge link later, the details are not getting captured in 'notify_participant' table. What I unders...
Custom String Field(value) not Searchable in Global Search.
Hi Team, I have a custom table u_sip with a custom String field u_invoice_no (Invoice No.). Requirement:When searching using the value of 'Invoice No. (e.g., 14567)' in the Global Search, the corresponding SIP record should be returned. Current Behav...
How to handle dynamic timezone-shifting on String/Choice fields for Heatmap reporting?
Hi @all,I am facing a requirement conflict regarding capturing and reporting on the Hour of Day and Day of Week for Incidents. I need advice on how to handle this platform limitation, or if a viable workaround exists.The Requirements:We have two cust...
I need to calculate sha 256 on ritm
I have a restriction on ritm attachment that not more than 256 mb its allowing to attach, we need to attach within 256mb, i have a requirement, once i submit ritm for particular category, i need to attach a file of 300mb that needs to calcuate sha 25...
email.addAddress() not working
Can anyone tell me why this script does not update the 'copied' field in the email log. The log statement does display the correct email addresses. (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Option...
Configuration Item Display Value Override for Specific CI Class (cmdb_ci_file_system)
Hi Community, I’m currently working through a requirement and would really appreciate insights or alternative approaches from anyone who may have faced something similar. Requirement:On the Incident [incident] form, we would like the Configuration It...
