In the report1. Case with Incident, Incident NEVER left the specific group (eg: L2 and L3) ---It should be include in report2. Case with Incident, Incident EVER assigned outside specific group (eg: L2 and L3) ---It should be exclude in report (hidden...
Hi community, is there any easy way to search for logs if an integration that creates incidents can no longer create incidents? Thank you
Diffrence between form design and for builder
Hi Experts, Recently we upgraded to zurich and we noticed that incident record is not loading in the Agent Workspace - Could you please suggest on the same ?
Hi all,We are planning to implement ServiceNow as our ticketing platform, and I would like to confirm whether the following email setup is achievable and what the recommended architecture would be.What we want to achieve in ServiceNow:Connect multipl...
How to re-upload fresh data in an existing KB? How do I update the data in the existing KB, if I don't wanna retire it.
Currently we are sending weekly lists of issues raised across different areas on a weekly basis in either pdf or excel format. We are looking to build on that and send out an AI generated Product Crunch breakdown of the keys themes from that weeks is...
Hi Team,We would like to confirm whether Sentiment Analysis capability is available and supported within our ITSM scope in ServiceNow, or whether it is restricted to CSM / Now Assist licensing.Specifically, we need clarification on:Whether sentiment ...
I am trying to add a module in incident 'Assigned to your group', it is added and visible to Admin but when I impersonate ITIL user, it is not visible to the ITIL user, please give the solution
there is a requirement to add variables of record producer on the incident form like we have for RITM Is this is possible
I already have a service called General Printing, and have various categories as to what "user" issues will be reported for users printing. One such "thing" with be our new printing application, what I am seeking to achieve is to determine when users...
Why is the first parameter always null in gsftSubmit(null, g_form.getFormElement(), 'server_side_script_name')? I have read some documentation, but I am not able to understand the actual logic behind this.
Hi, We have some templates that has beem made by one agent/owner, this owner is not available anymore, and now we need to move/change owner of those to someone else.What is the easiest way to do it, do we really need to make everything again, can som...
Hi all, I am looking to export logs to MS sentinel. does anyone ahve a working walkthrough on this? I was surprised there wasnt a out of box solution to export logs to sentinel that i could find that was just connecting to use SIR. Any help on this ...
In Service Operations Workspace, when the Agent Assist knowledge search results are displayed, the agent has an option to attach the article which goes to "Comments" field by default. This can be changed to go to work_notes. However, we want to have ...