Report sharing
Is it possible to share created report in my instance to my personal gmail?
Forum Posts
Resolved! [Article] How to Open and Manage Incident Tickets in ServiceNow
It always happens at the worst time: your VPN can't connect, a printer goes offline, or a key app crashes for no reason. Every minute that ticks by means lost work, more frustration, and alarms for your IT help desk. The good news? Logging an inciden...
Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request
Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request.The variable is reference field to sys_user table with simple reference qualifier
Resolved! Adding hint / tooltip to the work_notes field in Workspaces
Hi All, We have a requirement to add a tooltip for agents to the "work notes" field in Workspaces. While adding a tooltip works fine with any of the below field types, this is not working with the "Journal Input" field type (which is the "work notes"...
Transform Maps
Hi all,I’m running into unexpected coalesce behavior on a Transform Map. I have two coalesce fields: Field X (direct source-to-target) and Field Y (mapped from a column in the uploaded Excel through script). The Transform Map also has “Create new re...
Resolved! Change Incident State from Outbound Email
Hi ServiceNow Community,I’m working on a business rule or a flow to automatically update the state of an Incident to "On Hold" when a technician sends an email using the ServiceNow email client in Incident Management. Despite my efforts, the rule isn...
PowerShell script to create an incident using REST API
# Define ServiceNow instance details$instance = "https://dev080088.service-now.com"$username = "itil.user"$password = "password"$table = "incident" # Create the REST API endpoint$uri = "$instance/api/now/table/$table" # Create the incident payload$bo...
how i can edit the related record list layout
Hello I want to edit the list layout of this child incident related records where and how i should be able to do it?
Chat support options in esc portal
Hi All, Currently in our Employee center portal ,whenever user starts a coversation and click on Contact Support, and then call support,we are directing to a sharepoint link,but now we want to display the respective countries helpdesk number only,If ...
Resolved! Restrict Notifications/Emails for Assignment Group All Enabled Users
Hello, We've had a few instances where a user was trying to assign a ticket to another user. They didn't know what group they belonged to, so they set the Assignment Group to All Enabled Users which is fine. However, they didn't choose the user under...
Resolved! how to configure the list layout of related records
Hello Where and how i eit the list layout for the related records like the child incidents in service operation workspace.@Ankur Bawiskar any idea?Regards,Debasis
Tickets marked as Invoiced incorrectly
When any user tries to create a ticket from the portal, once the ticket is created, then automatically Invoiced ticket check box is getting selected, it should only select when ticket route to return back to Servicedesk, but i happening in all the c...
SLA Repair for incidents with on hold reason
We had a pause condition looking at on hold reasons to pause the SLA.Then we changed these on hold reasons but hadn't immediately changed the pause condition which caused us to run the repair for historical incidents.But we ran it for a whole month o...
Email Notification with cancel and confirm buttons
HiNeed to create a notification email with two buttons, like an appointment-based taskOne is to confirm the appointment, and the other is to cancel the appointmentIf the user clicks the confirm button client needs to be notified that your appointment...
About the out-of-the-box (OOTB) notifications for incidents
I have a question regarding the out-of-the-box (OOTB) notifications for incidents.I'm unsure about the triggers for the following notifications and would appreciate guidance on where to find this information:Incident - RecommendationsIncident from Re...
