Restrict P1 incident for the groups other than the respective groups

[sai charan7]

Hi can anyone help me with the help for the code i have written

i want to restrict the p1 incident for selecting for the groups except the groups which i have written in the code, whats happening is that i have clicked on admin over rides and even i can see the error message. here is the following code :

if(gs.getUser().isMemberOf('9d0a216a0a0a3caa0115b93dfaf2ae56')||gs.getUser().isMemberOf('a0cc6d93db123340d8837fc88c96196e')||gs.getUser().isMemberOf('9d0a20990a0a3caa003f7be11bb58e93')||gs.getUser().isMemberOf('9d0a21960a0a3caa00e62aec0c92ba7f')||gs.getUser().isMemberOf('fc8122092dad344433e3a12e0d26d3bf')||gs.getUser().isMemberOf('1bc9942b394a5ec033e3e16ef1a2ae33')||gs.getUser().isMemberOf('de363e537d886d40fbb6296def8c2cf6')&&current.priority == '1')
{
answer = true;
}

else{
answer = false;
gs.addErrorMessage('You dont have the right to Create/Update P1 tickets');
}

[Community Alums · Accepted solution]

You don't need to query the incident table. I believe the Before insert/update BR is on incident table and you need to check whether the logged in user is part of the groups or not like below:

(function executeRule(current, previous /*null when async*/ ) {
    if ((gs.getUser().isMemberOf('9d0a216a0a0a3caa0115b93dfaf2ae56') || gs.getUser().isMemberOf('a0cc6d93db123340d8837fc88c96196e') || gs.getUser().isMemberOf('9d0a20990a0a3caa003f7be11bb58e93') || gs.getUser().isMemberOf('9d0a21960a0a3caa00e62aec0c92ba7f') || gs.getUser().isMemberOf('fc8122092dad344433e3a12e0d26d3bf') || gs.getUser().isMemberOf('1bc9942b394a5ec033e3e16ef1a2ae33') || gs.getUser().isMemberOf('de363e537d886d40fbb6296def8c2cf6')) && current.priority.toString() == '1') {
        //do nothing
    } else {

        gs.addErrorMessage('You dont have the right to Create/Update P1 tickets');
        current.setAbortAction(true);
    }

})(current, previous);

[Voona Rohila]

Hi Sai Charan

If you don't want admin to override this then uncheck 'admin override' checkbox.

Also try this code

if ( (gs.getUser().isMemberOf('9d0a216a0a0a3caa0115b93dfaf2ae56') || gs.getUser().isMemberOf('a0cc6d93db123340d8837fc88c96196e') || gs.getUser().isMemberOf('9d0a20990a0a3caa003f7be11bb58e93') || gs.getUser().isMemberOf('9d0a21960a0a3caa00e62aec0c92ba7f') || gs.getUser().isMemberOf('fc8122092dad344433e3a12e0d26d3bf') || gs.getUser().isMemberOf('1bc9942b394a5ec033e3e16ef1a2ae33') || gs.getUser().isMemberOf('de363e537d886d40fbb6296def8c2cf6')) && current.priority.toString()== '1') {
    answer = true;
} else {
    answer = false;
    //gs.addErrorMessage('You dont have the right to Create/Update P1 tickets');
}

[sai charan7]

Hi rohila,

Actually priority is getting read only for the users who are not part of those groups but priority is setiing up based on impact is 1 and urgency is 1 which we need to see

[Voona Rohila]

Hi Sai Charan

there are few ways you can restrict from form.

• You can write onsubmit client script and do validations here with glideajax and return false if user is not member of particular groups for p1 tickets
• write before insert/update br and abort the action if user is not member of particular groups.

[sai charan7]

i have created a sys property for the groups and bought in BR,

given before business rule and insert/update and gave condaition as priority is critical

following is the code:

// (function executeRule(current, previous /*null when async*/) {

var grp1 = [];

var grp =gs.getProperty('get_groups');

grp1 =grp.split(',');

for(var k=0; k < grp1.length; k++)

{

var gr = new GlideRecord('incident');

gr.addQuery('sys_id',current.sys_id);

gr.addQuery('assignment_group',grp1[k]);

gr.query();

if(gr.next())

{

gs.addInfoMessage('Invalid Submission for Priority 1 and Priority 2 Tickets for the Assignment Group selected');

current.setAbortAction(true);

}

}

})(current, previous