How to update custom fields without update system fields.

[SyedMahemoH]

Here below I pasted the code for your reference,

var gr = new GlideRecord('incident');

gr.addQuery('number','IN00....');

gr.query();

if(gr.next())

{

gr.short_description = "my laptop is not working";

}

[SanjivMeher]

You can use gr.autoSysFields(false) to update fields without update system fields.

var gr = new GlideRecord('incident');

gr.addQuery('number','IN00....');

gr.query();

if(gr.next())

{

gr.short_description = "my laptop is not working";

gr.autoSysFields(false);

gr.update();

}