How to write business rule to set Assignement Group and to clear Assigne to On update of Incident?

KM SN
Tera Expert

I want to set assignment group to 'x' and assigned to to empty when 

 

1) incident state is changes from resolved to any other except closed.

2) No change of current incident assignment group ( when no change in assignment group while update)

3) when assigned to is abel tuter only

 

I tried this scenario but not working on PDI, can I expect some inputs?? @Ankur Bawiskar

1 ACCEPTED SOLUTION

Bharath Kumar A
Mega Sage

You can try with before update business rule not after update.

View solution in original post

6 REPLIES 6

Bharath Kumar A
Mega Sage

if i understand your requirement correctly, You can achieve this using following condition without any code.

When to Run:

BharathKumarA_0-1680420701654.png

 

Actions:

BharathKumarA_1-1680420787381.png

 

KM SN
Tera Expert

You can see the defined business rule reflected same as you said but changing state from resolved to IN progress i didn't see any change over incident. I am also attaching screen shot of incident after changing it to Inprogress .

 

test1.PNGtest2.PNGtest3.PNGtest4.PNG

Bharath Kumar A
Mega Sage

You can try with before update business rule not after update.

Thank You!! Its Working May i know what made it happen? why its not happened earlier time?