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04-02-2023 12:03 AM - edited 04-02-2023 04:33 AM
I want to set assignment group to 'x' and assigned to to empty when
1) incident state is changes from resolved to any other except closed.
2) No change of current incident assignment group ( when no change in assignment group while update)
3) when assigned to is abel tuter only
I tried this scenario but not working on PDI, can I expect some inputs?? @Ankur Bawiskar
Solved! Go to Solution.
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04-02-2023 04:37 AM
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04-02-2023 12:34 AM
if i understand your requirement correctly, You can achieve this using following condition without any code.
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04-02-2023 02:35 AM
You can see the defined business rule reflected same as you said but changing state from resolved to IN progress i didn't see any change over incident. I am also attaching screen shot of incident after changing it to Inprogress .
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04-02-2023 04:37 AM
You can try with before update business rule not after update.
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04-02-2023 10:59 PM
Thank You!! Its Working May i know what made it happen? why its not happened earlier time?