I need to update the email-generated incidents priority

[praveenkumarr]

Hi Team,

I need to update the email-generated incident priority. Initially  it was in Priority P5 i need to update the Priority to P4 also for one particular Email-generated. I had checked the inbound actions as well.

could anyone please help us for update the Priority of incidents .

Thanks in advance,

Praveen Kumar

[praveenkumarr · Accepted solution]

Hi sanjay ,Thanks for Responding.

I have this code , I am updated "urjency & impact" as you mentioned in Inbound email action but it was not updating as per my requirement.

Can you suggest any other update.

Thanks ,

Praveen