In incident form how to increase VIP Icon Size.

[Vidya Aeil]

[Community Alums]

Hi @Vidya Aeil ,

I don't think you can Re-size the VIP icon as in the style for the "Caller_id" field you don't have anything where you can re-size, but you can change the Image if you want :

1. Go to field style for incident table for the field named caller_id and replace the style with below code:   (this will show the image in list view)

background-image: url('images/icons/<name of the newly uploaded icon>');

background-repeat: no-repeat;

background-position: 98% 5px;

padding-right: 30px;

2. Also change the name of the icon in Highlight VIP Caller client script for incident table.

[Community Alums]

HI @Vidya Aeil ,

[jaheerhattiwale]

@Vidya Aeil Please check below thread, there it is explained to change the icon and css. Same way you can change the size.

https://www.servicenow.com/community/csm-forum/change-vip-icon/m-p/422965

Please mark as correct answer if this solves your issue.