We have domain-separated environment and created an inbound action specific to a every domain within the global domain. However, when an email is received at that domain's email address, the system generates an incident, but the "target" field is blank (please see attached screenshot 1). The "i" icon is visible, and the email log indicates that the incident was created (screenshot 2). but when I check the incident table, I cannot find the incident in the incident table under that specific domain, the global domain, or any other domain. We have checked all business rules, script includes, and script actions related to the incident inbound action, but none of these appear to be affecting the inbound.
This issue appears to affect only one specific domain; the inbound action functions correctly for other domains.
Could you please assist me in resolving this issue?
Thank you in advance for your help.
Hi @ShubhamGarg,
Yes, I checked the access using the Access Analyzer, and the results show that the Incident ACL passes. This inbound action was working properly before, but suddenly it stopped working for all types of users(admin, security_admin, itil, support).
