Major incident

Ram012
Tera Contributor

IT Support user i want the incident task to be used during a major incident so that i can track individual group work on a single major incident.

 

Example : This is true when if the major incident state field is set to accepted on the incident record then display the incident tasks related list tab so that i can create new tasks to assign as needed.

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @Ram012 

 

You can create Incident task for any incident irrespective it is Major or not. I am not getting your exact requirement.

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Dr. Atul G. - Learn N Grow Together
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