Inbound Email Action -Fetch data
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11-12-2024 03:28 AM
Hi All,
I have to create incident and need to fetch the data from table to fill in the incident description field. Can someone help me with the code to create inbound email action.
Sample data:
Site | City | ST | Zip | Provider Name | |
6 | C04 | Hagerstown | MD | 217 | AT&T |
11 | C02 | Capitola | CA | 950 | AT&T - |
23 | C01 | New London | CT | 620 | Verizon |
34 | C05 | Odessa | TX | 5932 | Verizon |
41 | C06 | Rio Rancho | NM | 2063 | Verizon |
42 | C00 | Bay City | TX | 4503 | Verizon |
43 | C08 | Batesville | MS | 3860 | T-mobile |
From the above table, I want only Site and zipcode column data and fill the incident description field in same table format.
Thanks in advance.
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11-12-2024 06:57 AM
you will have to do string manipulation and regex to get the values for each row
sharing few links which might help you here. you will have to tweak it as per your requirements.
Get the values from HTML table from an email in a Inbound Action
Get the values from HTML table from an email in a Inblund Action
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader