Configuration as follows, why is this not working:
I send the email and check the Incident table and no incident is created.
@Gunjan Kiratkar and @Gunjan Kiratkar
OOB is not working as well after adding in the email I would like, I also found that removing the impact and urgency and updating it to be current.insert(); from my original inbound email action script it is not creating an incident as well
Hello,
Are you receiving the email did you check that? go to received from navigation and check if the email has been received:-
Once you confirm the email has been received open the record and go to the below you will see email logs
Check in email logs if the inbound action has been processed or skipped. and it there is any error mentioned.
Also who is sending the email does that user have the role to create a Incident.
Please check the above and let me know.
the receiving is showing blank for any emails for today as well we have email turned off but this should still generate an incident correct?
