Hello All,We have made the service field as read-only and once we select any service offering its setting the service coming from service offering table which is parent on service offering what we have selected and setting the service offering.We had...
Hi there, I have observed that 'Group by' column is darker in my PDI than my temp. instance. Could you please let me know how I can make it more darker as shown in below SS from PDI. Current: --> Want to make it more darker as below: Thanks!
Hi Team,I am trying to understand from where the Problem Fix Notes are being copied into the Incident Work Notes.Scenario:When an Incident is in On Hold – Awaiting Problem state, and the linked Problem record gets resolved, the Fix Notes from the Pro...
Does anyone point me to links to the official documentation that states auto creation rule does not support regular expression?
Hello,Does ServiceNow not have Incident Models like how Change has under Change > Administration > Change Models? Is Incident Templates the only option available for pre-configured forms for Incidents?Thank you for the help.
I have created 4 scheduled reports only one of which has a schedule. The others are setup as included with on the primary report. We have done this in the past with no issue. For some reason with this one all the excel files that are attached are the...
We currently are using a catalog item that is a record producer in Employee Center for users to submit incidents. This maps a few select fields directly to the incident table. However, over the years, we have added several new incident categories and...
We need to apply a small update to one of our core applications.It’s already been tested, we’ve done it multiple times before, and it’s low risk — but it will happen during business hours.From an ITSM change-management point of view, what type of cha...
As a new incident manager, I sometimes encounter situations where there is no workaround for an incident. The IT supplier cites the complexity of the incident and wants to open a problem ticket to investigate the issue. Often, the problem described i...
Hello TeamI have requirement on catalog item to hide the choice in multiple choice variable based on other variable.When I select the "call meeting check box" ' IT ' has to hide from the Multiple choice. Please find below screen shot for more detail...
Looking to implement Major Incident Management. Can I assign a communication task, have the user complete the email communication channel/email template, but hold it for review/approval before it gets sent?
Hi everyone,I’m trying to create a UI Action on a form that will automatically populate certain values inside a List Collector field when the button is clicked. The part I’m struggling with is this:I want the List Collector to be updated on the form ...
Hi All,The “Request Approval” UI action on Emergency Change is disappearing after a few seconds. This issue occurs for both new and existing Emergency Changes. As soon as I create new emergency change by filling the required data, the state is 'New' ...
Hi all , We are planning to replace Engagement Messenger in our client’s external website . The goal is to let users create Incidents from the client website.(Currently they are using EM to create incidents ) We haven’t finalized the approach yet and...
