Universal Request
Hi team,Iam working on universal Request.i have created a universal request and then create a request with ui action but again new UR is getting created.
Forum Posts
Resolved! Manager access to direct report incidents
We have been getting several request from managers to be able to see their direct reports incidents. I added an read ACL with the condition of caller.manager is (dynamic) me. I also tried adding a ACL with current.caller_id.manager = gs.getUserID(). ...
In platform alert when ticket updated with notes from customer
Is there a way to highlight or identify a ticket when the customer updates the ticket with notes via a reply to the email sent from the platform? Either by color, alert or some other method to notify the Service Desk rep that the customer replied via...
Filter activities in service operations workspace
Hi Team,Can anyone help me how to set by default select only two fields for specific group in post types in service operations workspace.
When reviewing the VIP incident, I noticed that the caller’s name appears in red text on Chrome, but
When reviewing the VIP incident, I noticed that the caller’s name appears in red text on Chrome, but not on Edge.
Problem task is not created for the p1 critical incidents after incident resolve
Hello Team,I have some problem regarding problem task. problem task is not created for the p1 critical incident after closing. could you please help me with this issue.Thank you.
Resolved! MIM Workbench and Email Comms into Child Tickets
Hi We use MIM Workbench when managing a major Incident, is it possible when we send comms emails from MIM Workbench that it also posts the email into the Child Tickets associated to the Parent tickets as a customer visible note, so that users can see...
Flow error
I have submitted request through the form for adding group members to the group. there is 2 approval for this for one is user manager approval anather one is group manager approval so. after 2 approvals also form showing still waiting for approval. I...
Field does not display accurate values in List
Good Morning NOW Community,I am running into an issue where one of my fields does not display accurately when viewed in reports and or list view. The only time the value is correct is when viewing via Incident Form. I do not have any scripts or rules...
auto upgrade numers(number maintenance) storage
Auto upgrade number (number maintenance) i incident,problem,change request and any cutome tables which have the auto update number. Than every time we open the record ,so it creates new number and with out saving that record we reload than the auto...
ITSM
Suppose someone changes the Priority of an Incident — how can we know who changed it, and when?So I wanted to confirm that Auditing is done field level or table level? if it's done field level also then How?
Incident
Hi Everyone, I want to print the all incidents account & incidents managers names. I build the code but not working. var inc = new GlideRecord('incident');inc.addQuery('sys_id','57af......')inc.addExtraField('caller_id.manager.manager.name');inc.quer...
Resolved! Is it possible to have a filter on assignments of my groups not yet supported (assigned to is empty?
Is it possible to have a filter on assignments of my groups not yet supported (assigned to is empty? Thank you for helping!
Incident Template Assignment Group being overwritten by Data Lookup Rule
Hi everyone,I'm facing an issue when using a template to auto-fill fields on an Incident record.I have a template that populates several fields, including the Assignment Group. At the same time, I have a Data Lookup Rule configured to set the Assignm...
