Inbound Email action

[Community Alums]

Hi All,

I am trying to create new inbound email action in incident table.

Based on from address and subject incident creation is happening. In email, I will be getting the below details.

Summary: TEST summary
Description: Test Description
Assignment Group: XXXXXXXX
Configuration Item: YYYYYY
Business Service: ZZZZZ

Need to map with incident fields in inbound action.

 If I use email.body_text, I am able to get the complete details from the email body. 

Can someone advise the best way to take the Summary , Description, Assignment Group , Configuration Item and business service separately from email body ? So that, I can map them to incident fields.

Thanks

[Dr Atul G- LNG]

Hi @Community Alums 

See OOTB UI Action:

You need to write the code for same.

[Dr Atul G- LNG]

https://www.servicenow.com/community/spm-forum/using-an-inbound-email-action-script-how-can-i-map-va...