INBOUND EMAIL

[garimakharb]

Can anyone tell me the flow of how universal request is created through inbound email?

[Shubham_Jain]

@garimakharb We can make use of Inbound Action.  

Here are the links: 

Automatically create universal request from an inbound email

Request creation using inbound email actions

Create a request from an inbound email

[garimakharb]

I have studied this but unable to implement in my instance .

[Musab Rasheed]

Not gonna duplicate but check this below link

https://www.servicenow.com/community/developer-forum/who-has-the-access-to-create-a-universal-reques...

[AyushKumarM · Accepted solution]

Hello @garimakharb ,
You can check the condition in when to run. Check if your email is triggering the inbound action. If you are not able to check, try removing the condition and then inspect if it is working.
Please mark this as a solution if it helps.
Thank you.