Incident field is not visible in workspace

Rakshanda Kunte
Tera Contributor

‎08-01-2024 04:35 AM

Hi Team,

 

When the state is Awaiting change, "Reason" field is visible on Incident Form but not on the workspace.

 

Any reason why it is not functioning in workspace?

 

Form View: 

RakshandaKunte_0-1722510129233.png

 

 

Workspace View:

RakshandaKunte_1-1722511974697.png

 

 

 

Thanks.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-05-2024 04:30 AM

Hi @Rakshanda Kunte 

 

The reason field is not OOTB and was created by your team in the client instance. Please check UI policy for this field

 

AGLearnNGrow_0-1722857441389.png

 

 

make sure this global must be tick.

 

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