Incident Management
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12-14-2023 04:06 AM
Hello All,
Through CSPM alerts incident gets created in servicenow .Now the requirement is how to navigate this particular incident from caller 'Dome9' to particular assignment group named as 'IT-Security". Please help me in achieving this requirement.
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12-14-2023 04:14 AM
Go to incident in navigation bar.
Click All under incident
Put filter like this
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-14-2023 04:36 AM
In navigation.. search for assignment rule
Click on New
Save and test.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-14-2023 04:48 AM
Hi Atul,
Thank you for your reply. It does comes with this and there is nothing else available .Kindly help .Once i go and try to fill out the form there is no condition mentioned.
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12-14-2023 04:56 AM
Go to this table
https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sysrule_assignment_list.do%3Fsysparm_userpref_module%3D4e396c067f0000010016d74aec287a36
Then click on New and follow the screen shot.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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