Add audience to a tag

[mgoodwin12]

I have a user who is unable to add a group to a tag from the incident list view. Does any one know why they would be unable to do this?

I had her edit that tag to open it to groups and she isn't able to.

[SanjivMeher]

I am not sure why it is opening Most Recent, when you clicked Test tag. Can she navigate to below and try to add group.

All > Self-Service > My Tags

[mgoodwin12]

She tried that and got the following error:

[SanjivMeher]

Interesting. I just tried with a user who is the tag owner, and I am able add Groups.

This error occurs if any of the below is changed. Is she changing any of the below?

[mgoodwin12 · Accepted solution]

Hi Sanjiv,

I think I figured it out.

1. The dialogue box wouldn't come up because pop-up windows were blocked in the browser settings and....

2. People were trying to edit a tag that was not owned by them and associate a tag that was already associated.

Thanks for your reponse,

Maria