Incident Management

ShiningStar1
Tera Contributor

‎12-14-2023 04:06 AM

Hello All,

 

Through CSPM alerts incident gets created in servicenow .Now the requirement is how to navigate this particular incident from caller 'Dome9' to particular assignment group named as 'IT-Security". Please help me in achieving this requirement.

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7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-14-2023 04:14 AM

Hi @ShiningStar1 

 

Go to incident in navigation bar.

Click All under incident

Put filter like this

LearnNGrowAtul_0-1702556045398.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎12-14-2023 04:36 AM

Hi @ShiningStar1 

In navigation.. search for assignment rule

LearnNGrowAtul_0-1702557361024.png

 

Click on New

LearnNGrowAtul_1-1702557390509.png

LearnNGrowAtul_2-1702557409535.png

 

Save and test.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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ShiningStar1
Tera Contributor
In response to Dr Atul G- LNG

‎12-14-2023 04:48 AM

Hi Atul,

 

Thank you for your reply. It does comes with this and there is nothing else available .Kindly help .Once i go and try to fill out the form there is no condition mentioned.

 

ShiningStar1_0-1702558062245.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to ShiningStar1

‎12-14-2023 04:56 AM

Hi @ShiningStar1 

 

Go to this table

 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sysrule_assignment_list.do%3Fsysparm_userpref_module%3D4e396c067f0000010016d74aec287a36

 

Then click on New and follow the screen shot.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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