Incident Management

ShiningStar1
Tera Contributor

Hello All,

 

Through CSPM alerts incident gets created in servicenow .Now the requirement is how to navigate this particular incident from caller 'Dome9' to particular assignment group named as 'IT-Security". Please help me in achieving this requirement.

7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ShiningStar1 

 

Go to incident in navigation bar.

Click All under incident

Put filter like this

LearnNGrowAtul_0-1702556045398.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @ShiningStar1 

In navigation.. search for assignment rule

LearnNGrowAtul_0-1702557361024.png

 

Click on New

LearnNGrowAtul_1-1702557390509.png

LearnNGrowAtul_2-1702557409535.png

 

Save and test.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi Atul,

 

Thank you for your reply. It does comes with this and there is nothing else available .Kindly help .Once i go and try to fill out the form there is no condition mentioned.

 

ShiningStar1_0-1702558062245.png

 

Hi @ShiningStar1 

 

Go to this table

 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sysrule_assignment_list.do%3Fsysparm_userpref_module%3D4e396c067f0000010016d74aec287a36

 

Then click on New and follow the screen shot.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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