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3 weeks ago
Hi, I am working on Incident Preview view. I need to show On Hold Reason field only when State is On Hold. UI Policy is not working in Preview. I tried Display Business Rule and Client Script but it is not working. How to control field visibility in Preview view?
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3 weeks ago - last edited 3 weeks ago
Hi @srisravyavv ,
Client scripts and UI Policies not supported in popup/reference icon view.
Please refer to this article to get more detail
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0656244
If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.
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3 weeks ago - last edited 3 weeks ago
Hi @srisravyavv ,
Client scripts and UI Policies not supported in popup/reference icon view.
Please refer to this article to get more detail
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0656244
If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.
