Incident Preview – Field visibility based on State

srisravyavv
Giga Contributor

7 hours ago

Hi, I am working on Incident Preview view. I need to show On Hold Reason field only when State is On Hold. UI Policy is not working in Preview. I tried Display Business Rule and Client Script but it is not working. How to control field visibility in Preview view?

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Huynh Loc
Mega Sage

an hour ago - last edited an hour ago

Hi @srisravyavv ,
Client scripts and UI Policies not supported in popup/reference icon view.
Please refer to this article to get more detail
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0656244


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