Interview Questions

[Payal Tripathy]

1. what did you do in your last integration?
2. challages set up intigration with servicenow
3. Mid server in servicenow
4. HTTP methode what is PATCH and PUT
5. benefit of HRSD in servicenow
6. HR criterisa & user critera in servicenow
7. database view in servicenow.
8. none & star acl in servicenow
9. ACL debug functionality uses in servicenow
10. What is flow designer
11. Record pill in servicenow
12. flow designer & workflow difference in servicenow
13. fix script & background script in servicenow
14. glide ajax & scratchpad in servicenow
15. how many way call serverside script in to client side.
16. if there is 4 write acl 3 acl is not acces but one acl is acces then what will hapen
17. before and after business rule example in servicenow
18. change and request difference in servicenow.

[Community Alums · Accepted solution]

1. What did you do in your last integration?
Mention if you have done any kind of integration.
If Yes - Which integration you have implemented, mention that.

2. challenges set up integration with servicenow
Please refer below Link
https://www.servicenow.com/community/now-platform-articles/most-common-challenges-faced-during-servi...

3. Mid server in servicenow
MID Servers help you to control and secure how ServiceNow communicates with your organization’s systems, especially those behind a firewall. This supports four primary use cases:
Integrations - Supporting LDAP, JDBC, REST, and SOAP based integrations to systems on your intranet
Orchestration - Enabling orchestration with other systems via either workflow activities or IntegrationHub spokes.
Discovery - Providing access to systems for traditional CI discovery and/or to support discovery needed for service mapping
Attach Script File - MID Server Script Files can be used to communicate with targeted devices (e.g., PowerShell, Javascript, .bat)

4. HTTP methods what is PATCH and PUT
PUT is a method of modifying a resource where the client sends data that updates the entire resource .
PATCH is a method of modifying resources where the client sends partial data that is to be updated without modifying the entire data.

5. Benefit of HRSD in servicenow
Improve productivity by making it easy for employees to get the help and guidance they need, all in one place

6. HR criteria & user criteria in servicenow
HR Criteria and User Criteria are used for securing access to things like Knowledge Bases and Articles, HR Services, Catalog Items/Record Producers. You can create a User Criteria from HR Criteria, if you need the same conditions in places that use User Criteria only (i.e. "Can Read" in an article). As far as synchronizing between the two, if you change the associated conditions/criteria, the changes are automatic to associate the correct users that fit the HR and/or User Criteria.

7. Database view in servicenow.
A database view defines table joins for reporting purposes.

For example, a database view can join the Incident table to the Metric Definition and Metric Instance tables. This view can be used to report on incident metrics and may include fields from any of these three tables.

8. None & star acl in servicenow
Table.none is a row level ACL which allows you to access records.
- Table.* is a field level ACL which gives Access to all fields on the table.

9. ACL debug functionality uses in servicenow
ServiceNow has built-in logging capabilities that help debug ACLs. When debug mode is enabled, developers can see how each rule is executed, and if it's working as planned. Analyzing system logs can also be helpful. Check for any errors or warnings related to access control rules.

10. What is flow designer
Flow Designer is a Now Platform® feature that enables process owners to automate work. Build multi-step flows from reusable components without having to code.

11. Record pill in servicenow
Flow designer has data pills to drag and drop.

12. Flow designer & workflow difference in servicenow
Kindly refer below link
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0789014#:~:text=If%20the%20pr....

13. fix script & background script in servicenow
Kindly refer below link
https://www.servicenow.com/community/now-platform-blog/fix-script-vs-background-script-which-is-the-...

14. glide ajax & scratchpad in servicenow
Kindly refer below link
https://www.servicenow.com/community/developer-forum/g-scratchpad-vs-glideajax-is-there-really-a-win...

15. How many ways to call server side script into client side.
To call Server side script in client side this we help GlideAjax - ServiceNow Wiki

16. If there is 4 write acl 3 acl is not access but one acl is access then what will happen
If the first three ACLs do not grant access (i.e., they evaluate to false), and the fourth ACL grants access (i.e., it evaluates to true), then access will be allowed according to the fourth ACL.

If any of the ACLs grants access before reaching the fourth ACL (e.g., if the second or third ACL grants access), then the evaluation process stops, and access is granted based on that ACL. The remaining ACLs are not evaluated.

If none of the ACLs grant access (i.e., they all evaluate to false), then access will be denied.

17. before and after business rule example in servicenow
Kindly refer below link
https://www.servicenow.com/community/itsm-forum/types-of-business-rules-with-example/m-p/712624#:~:t....

18. change and request difference in servicenow.
A service request can be deemed as a request by a person to have another person ( or group ) take action to fulfill the request.

A change request is a way for a person to declare that there will be a change to the infrastructure.

This implies that a service request may result in one or more change requests where the technical staff need to change the infrastructure to satisfy a service request.