Is it possible to display actual time stamp of transferring an incident in LIST VIEW?

Anastasia Ty-Ch · ‎09-18-2023

Hi guys!

I just want to ask if it's possible to display the actual time and date when an incident was transferred from one group to another in LIST VIEW?

For example, this incident was transferred from GROUP 1 to GROUP 2 last September 13, 2023 at 01:21. Can I put the time and date in LIST VIEW?

Vijay Balotia1 · ‎09-19-2023

Hi @Anastasia Ty-Ch,

Create a custom field on your table for this you can refer the product document https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/change-managem...

Once custom field is created then create on After business rule on Update operation and use below code to populate value in your custom field.

(function executeRule(current, previous /*null when async*/) {

// Add your code here

current.u_test_date(your custom field backend name)= gs.nowDateTime();

current.update();

})(current, previous);

Result:

Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.
Thanks
Vijay Balotia

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Sachinspace1354 · ‎09-18-2023

Hi @Anastasia Ty-Ch it is OOB as well. when personalize the list layout then there are two list layout columns available in the list. Additional comments and work notes as well, if the user updates work notes then time stamp with the user name will show in the worknotes column and if hover on that then it'll show the update as well, same as for additional comments.

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Thanks

AndersBGS · ‎09-18-2023

Hi @Anastasia Ty-Ch ,

OOTB is it not possible as other have mentioned. Basic I would recommend you to create a metric for the change of assignment group. Based on this, you will be able to get a listview of assignment group changes.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

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Anders

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Prabu Velayutha · ‎09-19-2023

Hi @Anastasia Ty-Ch

You can make use of OOTB Audit history table to view the changes on any field with their Old and New Value in the list view, by default audit is enabled for the incident table you can open the audit history through context menu of the incident record

You can filter the field you are looking for in the field label column and filter assignment group:

If you do not find the list in the history on the context menu, you need to enable the audit history, also apart from time stamp it provides audit of which user made the change on the field. To enable or disable the audit on the table or field level follow the document link below:

https://docs.servicenow.com/en-US/bundle/vancouver-platform-security/page/administer/security/task/t...

Revert if you need any clarification.

If my response helps to solve your issue, kindly mark it as helpful & correct.

Anastasia Ty-Ch · ‎09-22-2023

Thank you so much @Vijay Balotia1 @Sachinspace1354 @AndersBGS @Prabu Velayutha for all your answers/suggestions. Cheers!

Deepak92 · ‎09-24-2023

Hello @Anastasia Ty-Ch ,

Current.update in not recommended in Business rule , it will cause performance issue in long run . you can see by putting log in your script , it gone run on every update resulting performance issue.

Create a Before BR with same conditions with below script

current.u_custome_date_time = gs.nowDateTime();

If my response helps to solve your issue, kindly mark it as helpful & correct.

Regards

Deepak Bisht