ITIL role view access
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‎06-12-2025 03:52 AM
I need to create a view in incident form so that only ITIL users can access that view, how can I do it?
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‎06-12-2025 04:06 AM
Hi @faraaz
Go to incident table -> Column context menu -> Configure -> List layout
Select "New" under view name. Create new view and save
Go to "Views" module under "System UI" and open the view record which you've created recently and add ITIL role.
Regards,
Siva
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‎06-12-2025 04:07 AM
Super fast @J Siva
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‎06-12-2025 04:26 AM
I am doing it but admin can also see the view who doesn't have the ITIL role, any guess?
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‎06-12-2025 04:29 AM
Yes.. Admins by default inherits the ITIL role.