ITIL role view access

[faraaz]

I need to create a view in incident form so that only ITIL users can access that view, how can I do it?

[J Siva]

Hi @faraaz 
Go to incident table -> Column context menu -> Configure -> List layout

Select "New" under view name. Create new view and save 

Go to "Views" module under "System UI" and open the view record which you've created recently and add ITIL role.

Regards,
Siva

[Dr Atul G- LNG]

Super fast @J Siva 

[faraaz]

I am doing it but admin can also see the view who doesn't have the ITIL role, any guess?

[J Siva]

Yes.. Admins by default inherits the ITIL role.