ITSM - Simulator - Configure state choice list and behavior

[ShriyaA]

Hi Team,

I am going through ITSM simulator. While validating, I am getting an error as - "Validate that you have updated the Create Emergency Change UI action for the appropriate table and with the appropriate script changes".

I tried checking existing incident and change records still the issue persists.

Module - Configure state choice list and behavior.

Kindly anyone can help me in this.

Regards,
Shriya

[Rupesh_SN · Accepted solution]

Hi Shriya,

Step 1) Please go through Incident Form-->Context Menu -->Configure--> UI Action and then search and open "Create Normal Change" for the incident table.

Please add this line in the script section - current.state=4;

Click Update button.

Step 2) Please go through Incident Form-->Context Menu -->Configure--> UI Action and then search and open "Create Emergency Change" for the incident table.

Please add this line in the script section - current.state=4;

Click Update button.

If this answered your question, please mark it as correct and helpful.

Regards, 

Rupesh

[ShriyaA]

Thank you! It worked for me.😊

[Joel Donaldson]

Worked for me. I added it to the end of the script for future reference. Thank you so much for the help. 

[anthonyj2]

It worked for me thank you!