Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Major Incident Management Process

Go to solution
alona3
Tera Contributor

3 weeks ago

How to maintain the "To" field in the email client template from Major incident?

alona3_1-1763448505654.png

 

alona3_0-1763448453790.png

 

0 Helpfuls
  • 464 Views
1 ACCEPTED SOLUTION

Go to solution
PrashantLearnIT
Giga Sage
In response to alona3

3 weeks ago

Hi @alona3 

 

Only email address can be used, you can use group email also here.

********************************************************************************************************
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************

View solution in original post

0 Helpfuls
4 REPLIES 4

Go to solution
PrashantLearnIT
Giga Sage

3 weeks ago

Hi @alona3 

 

You can add comma-separated recipients email id in "To" and "CC".

********************************************************************************************************
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************
0 Helpfuls

Go to solution
alona3
Tera Contributor
In response to PrashantLearnIT

3 weeks ago

is it possible to add the snow assignment group?

0 Helpfuls

Go to solution
PrashantLearnIT
Giga Sage
In response to alona3

3 weeks ago

Hi @alona3 

 

Only email address can be used, you can use group email also here.

********************************************************************************************************
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************
0 Helpfuls

Go to solution
alona3
Tera Contributor
In response to PrashantLearnIT

3 weeks ago

Got it thank you so much.

0 Helpfuls