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Major Incident Management Process

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alona3
Tera Contributor

yesterday

How to maintain the "To" field in the email client template from Major incident?

alona3_1-1763448505654.png

 

alona3_0-1763448453790.png

 

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PrashantLearnIT
Giga Sage
In response to alona3

yesterday

Hi @alona3 

 

Only email address can be used, you can use group email also here.

********************************************************************************************************
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************

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PrashantLearnIT
Giga Sage

yesterday

Hi @alona3 

 

You can add comma-separated recipients email id in "To" and "CC".

********************************************************************************************************
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************
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alona3
Tera Contributor
In response to PrashantLearnIT

yesterday

is it possible to add the snow assignment group?

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PrashantLearnIT
Giga Sage
In response to alona3

yesterday

Hi @alona3 

 

Only email address can be used, you can use group email also here.

********************************************************************************************************
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************
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alona3
Tera Contributor
In response to PrashantLearnIT

yesterday

Got it thank you so much.

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