More incident records updated than the ones shown in the filtered list (via SOW)

mbm
Tera Contributor

‎10-10-2024 03:05 AM

mbm_0-1728553551220.png

 

One of our agents started from the "Open Incidents" in SOW and applied the filter shown above.
He selected all rows  before updating the "assigned to" field via the Edit feature. 
Although the system mentioned that 145 rows had been updated we noticed afterwards that more than 2000 incident records were modified with the new "assigned to" value.
Fr your information we are still on the Utah version - Patch  10b Hot Fix 2
Is there somebody who experienced the same behavior?
Thanks for any feedback.

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mihirlimje867
Tera Guru

‎10-10-2024 01:23 PM

Hello @mbm 

I don't belive that this issue is from some version of servicenow.
Might be the filter is not apply properly thats why its updated all the records.


Thank you.
Please hit on the helpful button.

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