MTTR Report for Major Incident

[alona3]

Is it possible to achieve this kind of report in SNOW?

All major incidents happen from July 2024 to June 2025 (based on P1 priority)

Compare MTTR each months. (MTTR = open incident until close)

Display:

Bar chart of MTTR per months (July 2024 to June 2025) showing the numbers (MTTR, # major incidents) 

Regards,

Alona 

[Dr Atul G- LNG · Accepted solution]

Hi @alona3 

There is no direct way to get MTTR. Have a look here:

https://www.servicenow.com/community/developer-forum/mttr-calculation-for-incident-open-and-closed-t...

[Dr Atul G- LNG · Accepted solution]

Hi @alona3 

There is no direct way to get MTTR. Have a look here:

https://www.servicenow.com/community/developer-forum/mttr-calculation-for-incident-open-and-closed-t...

[Shubham_Jain · Accepted solution]

@alona3 There is no direct report for MTTR as OOB. However, you can build the report using PA. 

Sharing very nice example of calculation of MTTR: 

[alona3]

How can i apply this formula in Performance Analytics that will the average by month in minutes?

[alona3]

How can i apply this formula in Performance Analytics that will the average by month in minutes?