- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-08-2025 12:01 AM
Is it possible to achieve this kind of report in SNOW?
All major incidents happen from July 2024 to June 2025 (based on P1 priority)
Compare MTTR each months. (MTTR = open incident until close)
Display:
Bar chart of MTTR per months (July 2024 to June 2025) showing the numbers (MTTR, # major incidents)
Regards,
Alona
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-08-2025 02:23 AM
Hi @alona3
There is no direct way to get MTTR. Have a look here:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-08-2025 02:31 AM
@alona3 There is no direct report for MTTR as OOB. However, you can build the report using PA.
Sharing very nice example of calculation of MTTR:
✔️ If this solves your issue, please mark it as Correct.
✔️ If you found it helpful, please mark it as Helpful.
—
Shubham Jain
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-08-2025 02:23 AM
Hi @alona3
There is no direct way to get MTTR. Have a look here:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-08-2025 02:31 AM
@alona3 There is no direct report for MTTR as OOB. However, you can build the report using PA.
Sharing very nice example of calculation of MTTR:
✔️ If this solves your issue, please mark it as Correct.
✔️ If you found it helpful, please mark it as Helpful.
—
Shubham Jain
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-09-2025 08:29 PM
How can i apply this formula in Performance Analytics that will the average by month in minutes?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-09-2025 08:29 PM
How can i apply this formula in Performance Analytics that will the average by month in minutes?