Need help with integration hub

Debasis Pati
Kilo Sage

I want to do a ebonding between two ServiceNow instances.
What i want to achieve is below.
I want to do it through token based when an incident gets created/updated it should also update in the 2nd instance.
Also for this i want to use auth-token instead of basic credentials.
Also i want o use the integration hub and also the json parser available with integration hub as this will a config and i want to reduce the script writing.
I want to build this POC so that it's going to help with my next assignment.
I am not sure from where exactly to start and if anyone can guide me to achieve this.

I am very new to integration hub exploring it.
Happy learning

@Ankur Bawiskar any suggestions?

2 ACCEPTED SOLUTIONS

Hello @Ankur Bawiskar ,
Please find the screenshots to find what i actually did and this is what i need.
Everything works fine i build only one thing it is creating an incident in the target instance but the short description and description is blank.I am also successfully fetching the output with the incident number everything is fine just this bit i am guessing some thing i am doing wrong while sending the request body.

flow_desgner_output.pngflow_designer_inputs.pngflow_designer_json_builder.pngflow_designer_json_parser.pngflow_designer_rest_step.png

Can you please guide what is wrong here why its is not setting the short_description and description in target instance.

View solution in original post

Hello @Debasis Pati ,

 

I think while passing request body the outputs param is not used and you declare output variable below so the JSONBODY needs to be passed in outputs parm.

 

Screenshot 2026-03-29 120530.png

 

If my response helped mark as helpful and accept the solution.

View solution in original post

7 REPLIES 7

Hello @Ankur Bawiskar ,
Please find the screenshots to find what i actually did and this is what i need.
Everything works fine i build only one thing it is creating an incident in the target instance but the short description and description is blank.I am also successfully fetching the output with the incident number everything is fine just this bit i am guessing some thing i am doing wrong while sending the request body.

flow_desgner_output.pngflow_designer_inputs.pngflow_designer_json_builder.pngflow_designer_json_parser.pngflow_designer_rest_step.png

Can you please guide what is wrong here why its is not setting the short_description and description in target instance.

Hello @Debasis Pati ,

 

I think while passing request body the outputs param is not used and you declare output variable below so the JSONBODY needs to be passed in outputs parm.

 

Screenshot 2026-03-29 120530.png

 

If my response helped mark as helpful and accept the solution.

Tanushree Maiti
Kilo Patron

Hi @Debasis Pati 

 

I have worked on 8 e-bonding  integration which was using import set API /Scripted rest APi.

 

Here is article /blog on ebonding using integration hub. refer it for your POC.

 

Please refer : https://www.servicenow.com/community/developer-forum/e-bonding-integrating-servicenow-instances-with....

 

https://www.servicenow.com/community/developer-forum/ebonding-between-two-servicenow-instances-a-com...

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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